Focuses on advantages and disadvantages of centralizing the administration of a bibliographic instruction program in the academic library reference department, noting objectives in administration of such a program; concerns to be addressed prior to deciding who, within organizational structure, administers program; and administration through…

Outlines stages of occupational burnout (enthusiasm, stagnation, frustration, apathy) and begins empirical assessment of burnout syndrome among librarians and other information professionals. Results of pilot survey conducted at one-day conference on reference service using two measures (Staff Burnout Scale for Health Professionals, projective…

Describes databases frequently used in Business Information Center, Cummins Engine Company (Columbus, Indiana): Dun and Bradstreet Business Information Report System, Newsearch, Dun and Bradstreet Market Identifiers, Trade and Industry Index, PTS PROMT, Bureau of Labor Statistics files, ABI/INFORM, Magazine Index, NEXIS, Dow Jones News/Retrieval.…

This essay addresses the trend in online searching toward increased end user access of online systems. Highlights include recent developments in end user searching (raw materials, marketing, recognition); appropriate end user searches; psychology of end user searching; the role of the librarians; library policies; and change. Four sources are…

This second installment describes databases irregularly searched in the Business Information Center, Cummins Engine Company (Columbus, Indiana). Highlights include typical research topics (happenings among similar manufacturers); government topics (Department of Defense contracts); market and industry topics; corporate intelligence; and personnel,…

Discusses responses of 937 academic library directors who were surveyed to determine whether their libraries provide services to users outside academic community; whether outside users are charged fees; and what services are provided for fee. Extracts of information (services, staff, comments) received from ten universities are highlighted. Survey…

Description of use of Search Helper--a newly developed, user-friendly software package designed to enable a microcomputer to be used in searching Information Access Company databases on Dialog bibliographic retrieval service--at California State University--Long Beach (CSULB). Highlights six databases available, necessary hardware, and reference…

Summarizes methods of searching currently available for OCLC, provides list of questions that can be answered with terminal (monographic series, mock subject searching, bibliography, government documents, serials, microforms, music, birth/death dates, corporate bodies, name authority, variant editions, artistic transpositions), and demonstrates…

Discusses the 10 questions most frequently asked concerning the installation of public library online services. Equipment considerations (choice of equipment, maintenance arrangements, baud rate), choice of databases and vendors, budgets, fees, training, elimination of printed tools, and promotion of the service are covered. (EJS)

The academic librarian in the period since 1876 has consistently promoted greater access to informational materials. Several periods represent an approximate emphasis in chronological sequence; these are: (1) accumulation of materials, (2) organization of resources, (3) personal assistance to readers, (4) organization patterns, and (5) physical…

These proceedings of the Internet Librarian 2001 conference contains 49 papers that cover topics related to the information profession and Internet technologies, including: digital collections online; information architecture; amphibious research skills; identifying, evaluating, and validating cyberguides; development of New California Web Portal;…

Eleven issues of "Fast Facts" from the Library Research Service cover information from libraries across Colorado. These issues focus on topics from the public, academic, and school sectors. These topics include patron use of AskColorado (a statewide virtual reference service) and the rising use of online services. The "Fast…

Many people are investing these days, but many librarians, especially non-business librarians, are uncomfortable helping patrons with questions on the subject. This reference guide gives librarians the knowledge and confidence to assist patrons in identifying the correct information in a critical but little understood investment area--the bond…

This document is the library intern orientation packet for Pfau Library at California State University, San Bernardino. The packet contains the following: (1) a checklist for training; (2) a list of duties for reference services; (3) a list of "things to know" that includes library and employee rules; (4) frequently asked reference…

This document reports on the e-mail-based question and answer services (digital reference) that the Department of Education offers to customers. The report is presented in five sections. Section 1, "Introduction," outlines the research goals which were to: analyze current processes, procedures and problems; suggest solutions for…