These two documents are part of the customer service training program provided to employees of a large metropolitan hospital. The first manual contains customer service training activities for the hospital's dietary aides, cashiers, patient service representatives, and parking attendants. The activities are organized in three sections as follows:…

Teachers of Arabic, German, Japanese, and Korean at the Defense Language Institute describe classroom activities that have proven effective in preparing their adult, military language students for contact with another culture. Cultural awareness and understanding of the culture's sociolinguistic features are emphasized because of their importance…

This collection of abstracts is part of a continuing series providing information on recent doctoral dissertations. The 18 titles deal with a variety of topics, including the following: (1) ways of conceptualizing and evaluating group discussion; (2) participant observations of communication themes in families facing death; (3) perceptions of…

This collection of abstracts is part of a continuing series providing information on recent doctoral dissertations. The 20 titles deal with a variety of topics, including the following: (1)learning literacy skills in a remedial reading classroom; (2) the development of an observation instrument designed to classify specific nonverbal communication…

This unit of instruction is one of a series of materials developed by the Comprehensive Vocational Teacher Education Program for the Mississippi ARC (Appalachian Regional Commission) Region to provide teacher educators, vocational directors, teachers, and others with basic instructional material needed to guide and assist inservice vocational…

The communication activities described in this guide for Spanish-speaking students emphasize functional competence over passive knowledge and focus on verbal strategies which enable students to interact. Communicative competencies are highlighted through stress on developmental levels (listening, speaking, reading, and writing) and nonverbal…

The child brings to the classroom a socially conditioned way of behaving, both verbal and nonverbal, which reflects both the maturational process and sociocultural conditioning, and a socially conditioned view of what the norms of the dominant society are and what that society expects of him or her. The school attempts to transmit the cultural…

Fifteen teachers from grades one through twelve and sixty pupils were sampled using a contextual approach to the investigation of teachers' verbal and nonverbal behavior. Pupils were categorized as accepting, concerned, indifferent, or rejecting by their respective teachers, and the student-initiated question frame was selected as a suitable and…

Discourse analysis has provided a methodology for the study of conversational interactions between language learner and native speaker. This study examines the verbal and nonverbal strategies that native speakers use when communicating with second language learners in natural, non-academic, "survival type" settings. The areas discussed include:…

Part of a five-part package (see note) of training materials to teach interviewing skills to human services personnel, this trainer's workbook serves as a guide for the trainer while conducting a training session. It provides a step-by-step set of procedures for presenting the activities for increasing trainee skills in applying the concepts. It…

Debate about the relative influence of class and of race on the condition of blacks in the United States is relevant to the issue of the educational achievement of black youth. Neither race nor class, but culture is most likely to affect black children's behavior in schools and, as well, the school's response to black children. The emphasis blacks…

This unit of the Flexible Learning System (FLS) is designed to give teachers and other adults insight into and practice with oral and written communication with parents. The ten sessions in this unit have been designed as workshops. Each session has a central theme, and builds upon the preceding sessions. Themes include perception and feedback in…

Background: Studies in adults with major depressive disorder (MDD) document abnormalities in both memory and face-emotion processing. The current study used a novel face-memory task to test the hypothesis that adolescent MDD is associated with a deficit in memory for face-emotions. The study also examines the relationship between parental MDD and…

Asperger Syndrome (AS) is a developmental disability marked by impairments in verbal and nonverbal communication, socialization, and behavior. This article provides an introduction to the difficulties experienced by students with AS and six strategies that can be easily implemented by teachers or parents to help students acquire the skills needed…

This workplace skills course on communicating effectively in a business setting is designed to help the non-native English speaker to communicate more effectively with clients, colleagues, superiors, and subordinates. Introductory material includes a course outline and objectives. The course consists of six sessions, each of which has these…