Indexes, abstracts, and reference tools that will supplement, or substitute for, use of computer based ERIC are included in this annotated bibliography. A total of eighteen citations are listed with call numbers and shelving area at the State University of New York at Albany Universities Libraries. (AP)

A checklist of bibliographies available from the Reference Department of the Indiana State University Library was mailed to each member of the faculty and administrative staff in an effort to improve communications. The list included bibliographies which has been compiled by the library staff within the past five years. Two hundred persons (out of…

This study outlines the types of library service required to furnish quality reference services to state agencies. The services provided by the Oregon State Library were evaluated according to the standards established by the American Library Association. Evaluation of the collection for scope and coverage in subject areas of automation,…

The Inglewood, California Public Library provides a paraprofessional information service to assist its patrons in their initial encounters with the library. Persons staffing the information desk are specially trained to answer the telephone, orient patrons to the library, screen information requests, and provide ready reference service. These…

Lack of adequate administration is concluded to be the main cause of Network inefficiency and ineffectiveness. Some of the recommendations for improvement of Network administration are: (1) The Colorado State Library (CSL) should remain the central agency for administration of the Statewide Reference Network (SRN). CSL should accept responsibility…

The views of three parliamentary librarians and two academics on the subject of library services to Australian legislators are given in this publication. A variety of viewpoints is given in order to stimulate and provoke reaction from the Members of Parliament for whom the book is basically intended. The five articles included are: (1) "The…

This directory of library and film resources for marine and marine-related information is the second volume of a two-volume marine directory set. The listings identify and locate periodicals, indices and abstracts, bibliographies, monographs, films, and filmstrips available within the University of Wisconsin netowrk. The volume number and year of…

This report presents a model developed to examine costs of public library services, such as reference, circulation, and special programs, to be used by librarians in implementing a program budget and planning a budget system. Allocations for personnel costs, materials costs, costs of supplies and services, technical processing costs, reference use…

Describes an instructional model for teaching the optimization of search strategies based on a small group of related reference tools. (PF)

Examines the forces for change in reference and information work in the public library--politics and economics, society and the individual, the profession, technology, and the growth of information--and considers the possible future for such service in individual libraries. (CWM)

The study reported here was conducted to determine whether local decision makers have information needs that can be elicited by direct contact, whether their questions could be answered through the resources of a research library, and, if so, whether the public library could have served as well. (Author/JAB)

This paper presents a plan for obtaining statistical information for justifying budget requests, planning staffing, and assessing service without placing heavy burdens on the staff. (Author/JAB)

Psychological barriers that prevent the public from using libraries effectively and efficiently are identified. The problem of receiving too much information is also addressed, and seven steps for obtaining the right information are outlined, including determining exactly what is needed and then asking for help from a reference librarian. (LBH)

An example of an on-line printout from the Dow Jones News/Retrieval Service (DJNR) is given accompanied by a brief discussion of how to use the service, description of how one library uses it, and some of its constraints. (JPF)

A description of how one special library uses B ALLOTS for answering specific questions dealing with monographs, verification of citations, bibliographies on either subjects or authors, background information on organizations, and interlibrary loans. Features of the BALLOTS data base are discussed, including system files, indexes and search keys,…