Designed as a policy statement for staff and an orientation document for the new staff member, this manual presents reference service guidelines for user assisted access to the library collections and library instruction. The manual sets forth the purpose, goals, and ethics of reference service; defines categories of users; establishes priorities…

An annotated bibliography of biographical sources in the reference collection at the State University of New York at Albany University Libraries is presented. Biographical reference works are listed under the headings: International; United States; Foreign Countries By Country; Special and Professional Groups; Artists By Country and Continent;…

This study analyzes statistics of 17 public services units of the University of Colorado at Boulder libraries, measuring frequency of question-asking, types of questions and staff responsibility. The study seeks to determine fluctuations of reference service workloads over time, department staffing and training needs, and to provide supervisors…

This second compilation of library network acronyms and initialisms cites 61 networks throughout the United States. Each annotated entry includes the network's acronym or initials, name, and address. A source of further information is cited in many entries, and an ED number is given for references available through the Educational Resources…

Ohio libraries are committed to development of a reference and information network. Duggan's twelve components are cited as useful in planning. A TWX experiment linking two union catalogs and the State Library is described. In a 172 day period (Feb.-Oct. 1969), 4502 requests (estimated as 44% or less of the current potential volume) entered the…

The purpose of this study is to explore the public library program of publicizing and interpreting the professional collections and services available for use by professional staffs of welfare agencies and to relate such programs of interpretation to levels of use by the agencies' staffs. Four libraries in cities of over 300,000 population were…

The material presented within this revised and updated annotated bibliography will be useful to educators who wish to become familiar with the career education concept and to integrate it into the existing curricula. Listings are grouped under three main headings; Models and Guidelines, Postsecondary Level, and Background References. Annotations…

In response to a directive to the Director of Libraries, State University of New York at Buffalo, to investigate the possibility of establishing a resource/research office to handle the specialized reference needs of university administrators, this document outlines a proposed Office of Specialized Services (OSS). Staff, clientele and dates of…

The hypothesis that there exists a strong linear relation between reference service and library use was strongly supported by data from Northern Illinois University Library. Hourly counts of people using the reference room, total number of direction and location questions asked, and total number of reference questions asked were randomly sampled.…

This service, begun in February 1977 through the Sydney Eye Hospital Library, provides a monthly list of 40-50 references for distribution throughout the hospital and mailing to 190 members of the Royal Australian College of Ophthalmologists. The analysis discusses user characteristics, items requested through the library, and most popular…

Estimates show that 50 to 80 percent of questions answered by reference librarians are directional or informational. If librarians are performing tasks below their intellectual abilities, issues that could be affected include faculty status, employee morale, library cost effectiveness, and education for reference work. (Author/JAB)

A description of reference service is presented along with a brief discussion of library education, citing the programs of the Interamerican Library School. Suggestions for evaluating reference service in Latin American Libraries are included. (Author/JAB)

To provide graduate students with an in-depth reference and information service, the School of International Affairs has appointed a "librarian without a library" whose primary duty is to put the students in touch with the university's library resources and the diverse sources of information available in the national capital area and…

This paper discusses the helping relationship concept, its relationship to the reference process, and the problems of teaching the concept to pre- and in-service librarians. A teaching unit is described. (Author/KP)

After analyzing the pattern of questions at the reference desk of the library of California State University, Fresno, the reference department changed its desk staffing. (PF)