John Fiske (1842-1901) was an American historian, philosopher, lecturer, and prolific author. Renowned as a popularizer of evolutionary theory, Fiske rubbed elbows with Charles Darwin and Herbert Spencer. From 1872-79 he served as Assistant Librarian at Harvard University, occupied mainly with what is known today as "Technical Services," i.e.,…

In summer 2008, a small group of Santa Clara University librarians were charged with exploring ways of making online library research guides more user friendly and interactive. In order to know how to enhance our guides, we first asked the question, "What makes a research guide useful?" What follows is a detailed process of discovery.…

This will be my first time authoring this column, and I'm delighted to have the opportunity it presents to explore the intersection of library technology and public services. As the recent title of the 2008 Internet Librarian conference indicates, "Beyond Library 2.0: User-Focused Tools and Technologies," the tide of what for several years has…

The purpose of this study was to identify and understand the management of resources by library directors at 151 Public and Private Carnegie classified extensive university libraries in an environment of limited funding for higher education. This study examined the following research questions: 1. What resource allocation strategies are used by…

This article reports on a project which was undertaken in 2006 to investigate the current modes and methods for delivering reference services in Australian academic libraries. The project included a literature review to assist in providing a definition of reference services as well as a snapshot of statistics showing staff and patron numbers from…

There is a new buzzword in education: "MOOCs." These massively open online courses (MOOCs) can serve hundreds or thousands of students without the institutional hurdles found in classes at a university, such as acceptance requirements and physical location. Some schools are working with partners like Udacity and Coursera, while others…

Recent years have seen a growing emphasis on modern special collections (in themselves no new phenomenon), with a dichotomy between guidance for detailed cataloguing in "Descriptive Cataloging of Rare Materials (Books)" (DCRM(B), 2007) and the value of clearing cataloguing backlogs expeditiously. This article describes the De la Mare…

Libraries are operating in a fluid service environment in which people increasingly turn to the Internet to address everyday concerns. They also face competition from large booksellers that offer potential library patrons access to a virtually unlimited selection of books. These developments have understandably provoked questions and concerns…

This article reports on surveys conducted in 2002, 2006, and 2008 by members of the Louisiana Academic Library Information Network Consortium (LALINC) for the purpose of chronicling both the status of information literacy programs in Louisiana and the role of general education directors in program formation. Results from each survey are given,…

In answering the question "What is the next trend in usage statistics in libraries?" an eclectic group of respondents has presented an assortment of possibilities, suggestions, complaints and, of course, questions of their own. Undoubtedly, usage statistics collection, interpretation, and application are areas of growth and increasing complexity…

Students at U.S. colleges and universities are concerned about the high cost of textbooks. Expansion of library course reserves has been suggested as one solution to this problem. The authors surveyed libraries at public universities to explore the status and management of physical course reserves and the role they play vis-a-vis textbook…

This paper takes a theoretical and practical approach in defining the "problem" of homelessness in libraries. The author examines three fundamental problems on homelessness. The three fundamental questions are: (a) Who are the homeless? (b) Why are they homeless? (c) What are their information needs in libraries? These questions are important in…

This paper looks at the challenges that libraries in Africa face in responding to massification of higher education by discussing the University of Zambia library's response in library and information resources provision. As a result of massification of higher education, libraries have been forced not only to employ new and different strategies to…

The author's focus for this column within the large universe of the public services literature is on articles which stress what is best for the user. That may mean finding out why faculty use or do not use the physical library, considering the elimination of the reference desk, beginning or enhancing a library's virtual reference services, or…

In this article, the author features ideas and strategies for outreach that librarians can do to promote one's library media program and the good work it does. She stresses that by working together and reaching out, librarians can help foster visibility and support for school library media programs and professionals alike nationwide. Here, she…