Identifies public library policies, programs, services, or practices that have ruined customer relations and offers suggestions on how they could have been avoided. Highlights include automated telephone answering systems; staff monitoring of computer use; self-service equipment, particularly photocopiers; release forms; staff parking; loan…

Although most college faculty are aware of the problems that students encounter when conducting research using the Internet, fewer recognize why their students lack success when using the electronic databases and indexes to which the institution's library subscribes. In this article, I point to teachers' assumptions about their students' "computer…

There's no such thing as a school or library with too many computers. We're still nowhere near the one-student, one-computer ratio that's ideal for our schools and libraries, especially those in neighborhoods where most students don't have home computers. That's why Computers for Schools (www.pcsforschools.org) is such a great idea. The nonprofit…

This article reports on issues relevant for teachers and instructional designers anticipating using information and communication technologies (ICTs) in higher education, particularly those wishing to adopt a flexible learning approach aimed at improving the quality of the student experience. The data that are reported on span more than five…

What the author has learned from this experience is to allow time for the unexpected when dealing with technology. She has further learned that one needs a strong technological support system in the school to ensure that access can be restored. The physical setting for online learning is important, as well. Students need to have a place where they…

This study explored college students' perceptions regarding their use of search engines. The main objective was to determine how frequently students used various search engines, whether advanced search features were used, and how many search engines were used. Various factors that might influence student responses were examined. Results showed…

Four fifth-grade classrooms embarked on a modified ubiquitous computing initiative in the fall of 2003. Two 15-computer wireless laptop carts were shared among the four classrooms in an effort to integrate technology across the curriculum and affect change in student learning and teacher pedagogy. This initiative--in contrast to other one-to-one…

During the past 10 years, the level of technology in schools has increased with tremendous speed. Accessible through that medium is a body of information that will double in 6 years and quadruple in 12. Before teachers have mastered one type of technology, school administrators are stacking old computers in workrooms or behind stage curtains. Just…

As use of the Internet continues to expand, the width of the digital divide between the "haves" and the "have nots" will expand as well. Caught in the forefront of the "have nots" are those living within a region of the south known as the Black Belt. This area contains the greatest levels of poor, uneducated, and…

In this article, the authors attempt to discern the characteristic features of social inequality that are manifested with respect to the access that students from the different social strata have to the new information technologies. They analyze the characteristics of the use of the new information technologies by eleventh-grade students and…

This paper explores the potential opportunities that OpenCourseWare (OCW) offers in providing wider access to tertiary education, based on the ideal of "the right to education." It first discusses the wider implications of OCW, and its underlying philosophy, before using a case study of a tertiary preparation program (TPP) at the…

Severe reductions in funding coupled with the imperative to measure and report teachers' ability to integrate technology into their practice pose a significant problem for school districts in New Jersey. This study was designed to identify factors that influence teacher use of technology. A review of the literature identified four areas of…

Tremendous changes are taking place in the world which certainly influence the system of education, and teacher education too cannot remain immune to these global changes. Information Technology (IT] is affecting teachers, individuals and society. Digital learning has opened the doors of classrooms and made knowledge accessible even for those…

There are a variety of different approaches to providing virtual education and significant program differences. This Issues Brief describes a process all virtual education programs should undertake to help best ensure all students have access to the educational opportunities provided by the program. The focus of this Issues Brief is to…

In this ethnographic study of family life, intergenerational video and computer game activities were videotaped and analysed. Both children and adults invoked the notion of a digital divide, i.e. a generation gap between those who master and do not master digital technology. It is argued that the digital divide was exploited by the children to…