Purpose: While the importance of measuring customer satisfaction levels is well established, less research exists on how organizations operationalize such knowledge. The purpose of this paper is to describe an action research (AR) case study resulting in a workshop model to operationalize the concept of value. The model facilitates organizational…

As part of the formative assessment for the Trial of Activity for Adolescent Girls (TAAG), a multicenter study to reduce the decline of physical activity in adolescent girls, girls and boys with diverse ethnicity from six states participated in focus groups and semistructured interviews. Data from 13 girls' focus groups (N = 100), 11 boys' focus…

To provide an international perspective, and to get American students focused on the United Nations (UN) as a legitimate scientific institution, the United Nations and its role in addressing global environmental concerns should be taught in the American science classroom. The target audience for this paper is high school teachers. The United…

The status of institutional efforts to overcome physical barriers for the handicapped is reviewed in this bulletin, based on SREB-sponsored questionnaire responses of representatives from southern colleges and universities. Recommondations for planning new construction or modifying existing facilities are offered, with some emphasis on using…

This newly revised guide provides basic technical resource material, with the basic objectives of presenting within one publication (1) updated architectural criteria aimed at realistic accessibility, and (2) essential information necessary to provide for the needs of physically handicapped people on campuses. All criteria have been chosen in view…

On February 3, 2003, the Bush Administration unveiled its request to cut funding for the 21st Century Community Learning Centers program by 40 percent in fiscal year 2004. This date also marked the administration's release of When Schools Stay Open Late: The National Evaluation of the 21st-Century Learning Centers Program, First Year Findings, the…

School readiness is important for children, for their families, and for society at large. The authors' exploration of school readiness focuses on how the home literacy environment, parenting behavior, and social characteristics affect two aspects of school readiness: basic skills, such as reading and math; and behavior problems, including…

What are the forces that will continue to shape the U.S. workforce and workplace over the next 10 to 15 years? With such inevitabilities as the proliferation and acceleration of technology worldwide, will more individuals work at home, will more businesses outsource their noncore functions -- and with what consequences? Answering such questions…

The study examined the post-secondary experiences of seven Emirati women to investigate reasons for the female dominated post-secondary educational persistence which was at the time of the study 65% female to 35% male. The study used internet text messaging to interview the women about issues surrounding their post-secondary educational…

This bulletin is the second of a cooperative series sponsored by the National Committee on Research in Secondary Education. With the profession of education demanding research as a basis for adaptation of school procedures, research is being undertaken by an increasing number of agencies and is rapidly involving school principals and classroom…

Women have a higher prevalence of depressive disorders compared to men. The current system of care for women with depressive disorders provides significant financial barriers for patients with lower incomes to access mental health services. Primary care systems are used extensively by women and have the potential to diagnose patients at early…

Increasingly, less educated Americans are struggling with self-sufficiency. Low-end jobs are diminishing, and adults who left high school with education adequate to support themselves now find their marketable skills limited. Recent welfare reforms restrict assistance, leaving struggling workers with dwindling aid. Changing family structures…

Bias and discrimination based on the differences of others is a serious contemporary problem. Biased beliefs often lead to harmful discriminatory action and inhibit emotional and cognitive development. Such beliefs also serve as perceptual screens that constrict imagination, limit experience, and diminish the possibilities of constructing useful…

In their review of evidence-based research entitled "A Review of Research on Outdoor Learning," Rickinson "et al." (2004) identify five key constraints that limit the amount of outdoor learning. This paper explores whether green school grounds might be a location where these constraints could be minimised. Specifically, it…

This report examines policies and procedures in the use of substitute teachers. A total of 488 school systems in 49 states responded to a survey that included items on substitute program organization; application, selection, evaluation, and dismissal procedures; absence policies for regular teachers; size and costs of substitute teacher forces;…