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Peer reviewedPierson, Robert – RQ, 1977
A discussion of the reference desk as a piece of furniture, and how its design affects the reference process. (JAB)
Descriptors: Furniture Design, Library Planning, Library Services, Reference Services
Peer reviewedRothstein, Samuel – Canadian Library Journal, 1977
The author presents the reference process as viewed by several published reference interview authorities. Emphasis is on personality and communication skills rather than technical expertise. (JAB)
Descriptors: Communication Skills, Interviews, Librarians, Library Services
Rugh, Archie G. – Library Journal, 1976
The document entitled "A Commitment to Information Services," prepared over a period of two years by the Standards Committee of the Reference and Adult Services Division (RASD) of the American Library Association, and now formally adopted by the Division Executive Board, is a better disappointment. (Author)
Descriptors: Information Services, Library Services, Library Standards, Reference Services
Porter, Katherine R. – Online, 1988
Twenty multiple-choice questions test basic knowledge of the Chemical Abstracts Service online database. (6 references) (MES)
Descriptors: Chemistry, Databases, Online Searching, Online Systems
Sepp, Frederick C. – Online, 1988
Twenty multiple-choice questions test for basic knowledge of the AGRICOLA database on the regular, non end-user systems. (5 references) (MES)
Descriptors: Agriculture, Databases, Online Searching, Online Systems
O'Leary, Mick – Online, 1988
Summarizes remarks of the presidents of DIALOG, Mead Data Central, and BRS on the expansion of several European databanks into the American market. Comments focus on the competitiveness of the marketplace, the provision of international information by American systems, the expectations and prospects of the European companies, and American plans.…
Descriptors: Databases, Foreign Countries, Marketing, Online Systems
O'Leary, Mick – Online, 1988
Examines the new pricing policy adopted by the Chemical Abstracts Service, which is based on search term charges rather than connect time. Technical and business developments leading to this change are reviewed, and reactions of several experts in the online field are included. (MES)
Descriptors: Innovation, Online Systems, Policy, Reference Services
Peer reviewedChappell, Marcia H. – Library Quarterly, 1976
Ranganathan believed that effective reference service depended on the intuitive "flair" of the librarian and on the use of an analyticosynthetic classification scheme. (Author)
Descriptors: Classification, Hinduism, Library Science, Library Services
Peer reviewedBrown, Flora Morris – Journal of Academic Librarianship, 1976
Describes HOOT OWL, the after-hours reference service of the Los Angeles Public Library. (PF)
Descriptors: Library Services, Outreach Programs, Public Libraries, Reference Services
Peer reviewedPings, Vern M. – RQ, 1976
Society judges the accountability and dependability of librarians and libraries. Reference librarians must collect and use as many facts as possible in measuring services. (KP)
Descriptors: Library Services, Measurement Techniques, Reference Services, Research Libraries
Peer reviewedBoucher, Virginia – RQ, 1976
Explores the implications of nonverbal communication, particularly body movement, for the library reference interview. (Author)
Descriptors: Interviews, Librarians, Library Services, Nonverbal Communication
Parker, J. Carlyle – Wilson Library Bulletin, 1972
Genealogists and librarians often clash, but these library patrons should receive equal aid and time from reference librarians. (A related article is LI 502 568). (SJ)
Descriptors: Family Characteristics, Information Needs, Library Services, Reference Services
Peer reviewedQuinn, Karen Takle – Special Libraries, 1972
A technique developed to collect statistics on reference and information services and library-staff time utilization is described. This technique consists of taking continual inventory of actifities and recording them on a specially designed service record card. (5 references) (Author/NH)
Descriptors: Information Services, Libraries, Library Services, Reference Services
Peer reviewedDuker, Sam – RQ, 1970
Compiling bibliographies is a pastime that is at once fascinating, aggravating, and satisfying. The author presents some thoughts on the techniques of compiling bibliographies. (MF)
Descriptors: Bibliographies, Library Services, Library Technical Processes, Reference Services
Peer reviewedMorse, Philip M. – Library Quarterly, 1970
Search theory is applied to scanning library shelves or catalogs for items of immediate utility. (Author/AB)
Descriptors: Catalogs, Library Services, Reference Services, Search Strategies
