Until recently, the World Wide Web (WWW) public access search engines have not included many of the advanced commands, options, and features commonly available with the for-profit online database user interfaces, such as DIALOG. This study evaluates the features and characteristics common to both types of search interfaces, examines the Web search…

This book examines technical, social, and management issues related to librarians and cyberspace. The following chapters and articles are included: (1) "The Cybrarian's Tool Kit," including "Internet News and Website Reviews" (M. Sylvia), "Searching the Future" (J. Powell), "Netiquette, Hoaxes, and Scams! Oh…

Long a controversial topic in the specialized world of reference librarianship, unobtrusive evaluation is a useful tool in gauging the degree to which reference librarians are effectively performing their jobs. Based on a nationwide survey of government documents reference service in Canada, This book examines the broad philosophical implications…

Results of study conducted in academic library to determine whether self-disclosure by librarians would promote patron satisfaction with the reference interview and willingness to return for aid indicate that patrons felt more satisfied with self-disclosure, but it had no effect on their perception of being understood. Thirteen references are…

Describes techniques developed for providing continuing education to individuals solving medical reference requests over a telephone teleconference network linking library personnel in nonurban public libraries, systems libraries, and small hospital libraries. Background, project aims, and teleconferencing techniques, including their advantages,…

Discusses ways instruction librarians can use the World Wide Web to serve students in the classroom, at the reference desk, in distance education, and as a self-directed learning tool. Outlines how the Web can function as a desktop publishing system, revitalize subject pathfinders and "how-to" guides, and promote the invention of interactive…

An external user and an academic business reference librarian collaborated to design a Web site for members of the Association of School Business Officials (ASBO). This article describes the Web site's development and organization (accounting, budgeting, and related areas; technology and information systems; health and human resources; and finding…

Many Web sites are useful in helping answer reference questions in geography and international studies. This paper describes Web sites which provide maps, gazetteers, and country information. Also included are Web guides which collect and organize numerous links to geographical and international sites. (Author)

Proposes a reference-interview strategy that allows the reference librarian to assess the information need of the undergraduate doing social science research that requires the use of an electronic database; label the information need; and assign the most appropriate search strategy to satisfy this need. Questions for further study are offered.…

Arguing that physician/patient and librarian/user communications are similar, this article compares medical and reference interviews, focusing on physician or librarian attitudes and behaviors as it presents a series of verbal communication issues and outcomes. Offers suggestions to avoid communication problems at the reference desk, improving…

Explores the use of MOO (multi-user object oriented) virtual environments in academic libraries to enhance reference services. Highlights include the development of multi-user database (MUD) technology from gaming to non-recreational settings; programming issues; collaborative MOOs; MOOs as distinguished from other types of virtual reality; audio…

Twenty-three posters address topics including access to information; metadata; personal information management; scholarly information communication; online resources; content analysis; interfaces; Web queries; information evaluation; informatics; information needs; search effectiveness; digital libraries; diversity; automated indexing; e-commerce;…

Offers practical tips and suggestions on how to conduct user surveys to evaluate library services. Topics include how trends, such as online services impact library reference services; incorporating survey questions into reference interviews; segmenting academic and public library users; questionnaire design; measuring value; and tabulating…

In a pilot program for meeting their need for additional reference and instructional personnel, the Zimmerman Library of the University of New Mexico employed and then evaluated two graduate students. Administrators concluded that graduate assistants can make valuable contributions to reference, information, and instructional services if they are…

Reports results of a study which gathered exploratory data about reference services to library school students via a questionnaire sent to librarians, faculty, and students. Possible contradictions between the daily reality of reference work and the idealism of reference codes of ethics which demand equal service for all patrons are considered.…