A new library in San Jose opened on August 1, 2003. This library is the result of a unique collaboration between San Jose State University Library and the San Jose Public Library. The planning for this new library highlighted merging several key areas of operation, including Government Publications. Several years before the two libraries merged,…

The Public Libraries Survey has been conducted annually since 1988 by the National Center for Education Statistics (NCES) through the Federal-State Cooperative System for Public Library Data (FSCS). The survey collects identifying information and basic data on public libraries (8946 in 1992) and their outlets in the United States; identifying…

Customer service is a vital part of library service. The reference interview remains a key element in assisting library patrons with information needs. This book shows librarians how to combine creativity with professional expertise in reference interviews, to provide quality customer service and satisfy patrons. The book is divided into 11…

This annual review source is a guide for libraries with limited budgets to finding the reference sources that best fit their needs and it also is a source for helping reference librarians advise patrons on information sources. More than 500 reviews, written by over 250 practicing librarians and subject specialists, identify and describe the most…

Encouraging librarians to incorporate critical thinking skills and active learning techniques in their course instruction requires more than talking about it in a department meeting or distributing articles on the topic. At Old Dominion University (Virginia), librarians have tried conducting workshops, had readily-accessible binders of articles…

This curriculum and instructor's guide were developed for adult literacy students to advance their literacy skills and prepare for the General Education Diploma exam using the information on the Internet via an online service. The report of the project that developed the curriculum describes the following project activities: computer technology…

This paper discusses the building of a hypermedia-based reference station at the Wright Laboratory Technical Library, Wright-Patterson Air Force Base, Ohio. Following this, the paper focuses on an electronic user survey from which data is collected and analysis is made. The survey data is used in a rapid prototyping approach, which is defined as…

In spring 1994, a survey on reference service policies was mailed to 119 members of the Association of Research Libraries (ARL). Seventy-one responses (60%) were received from libraries that offer reference services on a college or university campus. Less than half of the responding libraries have written policy statements, and of those that did,…

The Louis Bromfield Sustainable Agriculture Library is located in Lucas, Ohio, at Malabar Farm State Park. Established in 1992, the library is jointly maintained by the Ohio State University Sustainable Agriculture Program and the Ohio Department of Agriculture. The library's namesake, Louis Bromfield, was a Pulitzer Prize-winning author and noted…

To determine if further library-services issues require more study and whether further initiatives should be undertaken, the Division for Library Services of the Wisconsin Department of Public Instruction conducted a focus-group study. Nineteen library directors from small public libraries took part. Eight services librarians or directors from…

This manual was designed to give student employees of the Mitchell Memorial Library at Mississippi State University an understanding of what to expect from faculty and staff, and what is expected of all student employees of the Library. In general, the manual is aimed at helping student employees: develop a philosophy of service and promote a…

This study was designed to discover what the sources of stress are for a reference librarian working in a public library; other objectives included finding out how reference librarians manage stress and identifying their sources of job satisfaction. The study looked at many possible stress factors indicated in the literature review, such as the…

This paper reports on a study conducted to determine if staffing changes were necessary at the information desk at the main branch of the Cleveland Heights-University Heights Public Library (Ohio). Questions addressed included: (1) What times are busiest in the library? (2) Should there be changes in staffing the reference desk that could lead to…

The purpose of this study was to determine the characteristics of presently employed documents professionals at ARL (Association of Research Libraries) libraries. A survey covering educational background; continuing education activities; organizational affiliations; documents experience; staffing; type of arrangement of the documents collection;…

This document reports the result of a study carried out to evaluate the installation and use of the UNESCO CD-ROM prototype. A questionnaire in English and French was sent to about 267 institutions around the world. Replies were received from 97 bodies, giving a response rate of about 36%. Almost all respondents were information professionals in…