Considers how research in collaborative technologies can inform research and development in library and information science. Topics include computer supported collaborative work; shared drawing; collaborative writing; MUDs; MOOs; workflow; World Wide Web; collaborative learning; computer mediated communication; ethnography; evaluation; remote…

Discusses the need to change reference service in academic libraries to meet changes in user needs and customer service technologies. Topics include convergence of information services and technologies; portable computing; new values; new service models; on-site integrated services; and remote integrated services. (Contains 27 references.) (LRW)

Examines what is being taught in reference courses at the University of Ibadan (Nigeria) library school, how courses are taught, and what needs to be improved. The balance between practical and theoretical approaches in the curriculum is discussed, and is it recommended that a practical approach be emphasized in Nigeria. (Author/LRW)

Discusses problems that the lack of standardization in electronic journal publishing creates for reference or bibliographic instruction librarians and describes a study that examined science, technology, and medicine journals publishers' Web sites, focusing on those features most relevant to end users. (Author/LRW)

Discusses the increasing demand for digital reference services from government Web sites via email, and describes a partnership between the Government Printing Office and the federal depository library at the University of Illinois at Chicago to create electronic access to the Department of State Foreign Affairs Network (DOSFAN). (Author/LRW)

Presents an evaluation of reference services at the University of Arizona Libraries that used a combination of surveys, focus groups, and unobtrusive observation worksheets with a small sample of students. It was found that, overall, students were very pleased with the reference desk. Needs for improvement and plans for action are summarized.…

Analysis of user surveys at Texas A&M University indicated service is rated highest at the reference desk with 80.4% satisfied, while 55.3% found what they needed at the information desk and 55.3% in the database room. Although the information desk referred 62.5% to other sources, only 46.4% were satisfied with the referral. Includes survey…

Reviews the literature on academic library reference service, and examines changes in the traditional reference desk model. Based on the review from the perspectives of managers, librarians, and users, new research directions are proposed in which users' information-search processes and librarians' intervention in reference service are integrated.…

Discusses the strengths and weaknesses of patrons and reference librarians as sources of data for the evaluation of the effectiveness of answers to reference questions. Describes the Wisconsin-Ohio Reference Evaluation program and considers staffing patterns, time spent, collection size, and bibliographic instruction. Reference Transaction…

Describes changes in services of the United Technologies Corporation Information Network from a traditional library system to a virtual system of World Wide Web sites, a document-delivery unit, telephone and e-mail reference, and desktop technical support to provide remote access. Staff time, security, and licensing issues are addressed.…

From November 1992 through May 1993, a series of staff development and training workshops were presented as part of the project, "Developing Library Services for Young Adults." The workshops included: "Redirecting Young Adult Behavior" (Glenna O. Auxier & Bob Perchalski); "The Youth Services Librarian and the Law"…

A concise collection of federal publications in the area of illegal drug and alcohol abuse, this catalog begins with a listing of seven federal clearinghouse, with information on services, user audience, and a contact provided for each. The main part of the document provides briefly annotated information on federal publications organized into the…

As K-12 schools connect to the Internet, a new method of communication opens up to educators and students. This updated digest describes some sample services and resources that are available to the K-12 community by electronic mail over the Internet. Information services and resources covered include: question answering services; listservs…

The primary objective of this guide is to help librarians select adult services reference tools which cover many different topics, with special emphasis on recent social and technological changes. Arrangement is topical, with particular attention given to the following topics: AIDS, abortion, the environment, economic problems, the crisis in…

Designed for the undergraduate student who is doing research on public international law and graduate students in fields other than law, this guide is specifically addressed to students at San Francisco State University, although the resources discussed are typical of those to be found in a medium-sized academic library. The guide is divided into…