Relates experiences of University of Rochester's main library during complete renovation of the central reference department including the addition of a full-service reference station. Topics covered include planning the reference station, solutions to seven design requirements, increase in staffing and reference questions after one year, and…

Presents microcomputer-based information retrieval system in public access mode and describes preparations, procedures, and use developed and recorded during first year of operation at Louisiana State University. A detailed analysis of month-long free trial period (user status, major areas of study, subjects searched) and 10 conclusions and…

Study of online searching experience in Martin P. Catherwood Library, New York State School of Industrial and Labor Relations at Cornell University, presents results of five years of collecting data on bibliographic files accessed. A ranking of 10 most frequently searched files and commentary on pattern that emerges are provided. (EJS)

Describes public library reference service which allows patrons to type out search instructions on a computer terminal, review and select references, and receive, by high-speed printer, facsimile copy of selected periodical articles. Development of periodicals center at main county library and use of self-coaching SEARCH HELPER system are…

Describes the Information Function of the LS/2000 integrated library system at Carnegie-Mellon University. Existing and planned functions, screen displays, and selection options (announcements, guides to book locations, library hours, access to library guides and bibliographies, library policies and services) are illustrated. Footnotes are…

The Statewide Library Computer System (LCS) has been an established operational resource-sharing system in Illinois for more than five years. Resource-sharing activities among the 27 participating academic libraries include contributions to OCLC, LCS interlibrary circulation, and access by Illinois Library and Information Network systems. Fifteen…

Collection development practices at the Center for Business Research (CBR), C. W. Post Center, Long Island University are enumerated in three areas: time (a tripartite system involving three librarians); treasure (financial resources); and talent (professional networking). A 60-item annotated bibliography of collection development tools and 11…

This research review analyzes output measures that assess the effectiveness of a library's reference services: reference questions, reference staff performance, reference users, combined output measures, and combined input/output measures. The need for research, a definition of reference effectiveness, and input measures are noted. Seventy-three…

Description of end user online searching at University of Ottawa highlights user survey, establishment of after-hours end user search service, costs, regulations, training librarians, publicity, implications, comparison of online searching by end users and trained intermediaries, presearch counseling, and librarians' perceptions of end users.…

California's Vocational and Occupational Information Center for Educators (VOICE), which provides instructors, administrators, and others involved in planning and operating vocational education programs with a variety of resources for improving instruction, is examined. The authors discuss access to this database, computer searches, consultant…

Presents results of study evaluating reactions of 20 university students and faculty to first-time online database searching on the Bibliographic Retrieval Service's menu-driven BRS/After Dark. Background information on participants, search analysis and problems, end user education needs, and the role of the intermediary are discussed. Four…

In response to informal encounters and surveys which showed that secondary teachers in Alberta (Canada) needed primary source material and reference aids for their legal education courses, the Legal Resource Centre initiated many services, including a newsletter, reference lists, and workshop services. They also developed mock trial kits. (RM)

This SPEC (Systems and Procedures Exchange Center) Kit presents the results of a survey of Association of Research Libraries (ARL) member libraries designed to gather data on chat reference service. A total of 66 of 124 ARL member libraries responded to the survey. A copy of the questionnaire with tabulated results is presented. Representative…

The Assessing Quality on Digital Reference team conducted two site visits at Florida Libraries in August 2001. The objectives of these visits were to: document how digital reference services are currently being planned for, delivered, and evaluated in libraries; understand how "quality" in digital reference is defined in these…

Precoordination of Library of Congress Subject Headings (LCSH), in both the LCSH thesaurus and online public access catalog (OPAC) browse displays, continues to be necessary for several reasons: (1) the meaning of thousands of LCSH headings depends on their word order in ways that cannot be captured by postcoordinate Boolean combinations or by…