Describes the volunteer-based reference service provided by the Internet Public Library. Topics include advantages and disadvantages, patron needs, the virtual reference collection, the need for more volunteers, and other online question-and-answer services. (LRW)

Discusses library services to prison inmates. Topics include self-improvement for inmates; library collections; the public's attitude toward inmates and its effects on library services; due process of law and the Fifth Amendment; dress codes and procedures; reference interviews; differences in women's and men's prisons; information technology; and…

Many students who enroll in a community college "Information Research" course come from three local school districts. Of those three districts, only one has librarians. Through examining grade rosters, this study demonstrates that student achievement is substantially higher for students who come from high schools that have librarians and…

A quantitative study of a university chat reference service (online synchronous) addresses the following research questions: (1) What types of questions are being asked? (2) Who is asking the questions of the service? and (3) Did the customers get correct answers to their questions? All the transcripts (351) from January through August 2002 were…

Academic libraries today are complex institutions with multiple roles and a host of related operations and services developed over the years. Yet their fundamental purpose has remained the same: to provide access to trustworthy, authoritative knowledge. Consequently, academic libraries--along with their private and governmental counterparts--have…

There are occasions at a busy reference desk when contact time with patrons is limited. A solution to this is to create a mediated reference search service where librarians can have the luxury of conducting extended reference interviews. One-on-one searching services can be very beneficial for library patrons, including students, staff,…

Reference e-mail continues to be a vital reference service. This article studies the trends in reference e-mail use over an eight year period. Usage statistics are analyzed particularly in light of the marketing of the service via changes in the location of the service on the official university libraries' Web pages. Included are recommendations…

First defining and tracing the historical background of home schooling in the United States, this paper then researches how home schooling families are using computers and online technologies. Two separate surveys were conducted. The first was a voice-to-voice survey to determine a computer usage baseline from a population of 103 home schooling…

The School Library Media Services Division of the Pennsylvania Department of Education administered the operation of AdvancE as Pennsylvania's adult education clearinghouse. The goal of the project was to provide Pennsylvania's adult educators with prompt access to information and resources to help them implement the most effective administrative…

This paper reports on a study that analyses the questions asked and services offered at the information desk in the reference department at the Kent State University main library. A total of 460 questions asked during 52 hours of scheduled time at the information desk in Spring 1997 were categorized. The main types of questions were directional;…

As California Indians confront contemporary issues, their need for timely information is vital. The library at California State University (CSU), Fresno, serves students enrolled in Native American studies courses as well as members of the San Joaquin valley community. Information sources include both recorded information and the "invisible…

The purpose of this manual is to acquaint desk assistants (whose two major functions are to provide information and to instruct patrons how to use library materials) with the services, policies, and procedures of the Reference Department and Jackson Library at the University of North Carolina, Greensboro. Information is presented about: their…

Data concerning online searching in the State University of New York (SUNY) Library System was obtained from a 50-question survey of the 63 SUNY libraries conducted in March 1983. A total of 52 surveys were completed. It was found that: 18 campuses offered inhouse online search services to their patrons, 15 additional campuses offered access to…

This study investigates the availability and practicality of using affordable commercial document delivery systems instead of conventional interlibrary loan (ILL) to provide California State College, Bakersfield (CSB), Library users with periodical literature from off-site locations. The purpose, limits, conceptual framework, and importance of the…

Designed for the reference staff at the Golda Meir Library, University of Wisconsin-Milwaukee, this manual functions as a guide to insure a uniform standard of service, to explain the duties and responsibilities of the reference staff, and to provide step-by-step explanations of how a variety of procedures are performed. The purpose of the…