Discusses the impact of CD-ROM services on reference departments and describes the development of a troubleshooting manual for the Library of Science and Medicine at Rutgers University. The seven steps followed in writing the manual are presented, and it is noted that it has proved to be an effective support for reference and CD-ROM services. (21…

Discussion of selection of the InfoTrac Expanded Academic Index database of journal citations to add to the online catalog at a university library considers access to full text on microfilm, coverage, differences between CD-ROM and tape versions, pricing, search capabilities, printing, and downloading. Comparisons are made with the UMI Data…

Discussion of development in academic libraries in light of budget restrictions presents two approaches to this situation: short-term coping strategies, and a change in the role of libraries from repositories of resources to access services. Unanswered questions raised by the second approach are discussed, and reactions by six librarians are…

Discusses results of a survey of state library agencies that was conducted to determine current practices for the provision of consultants and workshops for the improvement of reference services in public libraries. The necessity of continuing education is considered, implications for library schools are examined, and future research is suggested.…

Discussion of the use of CD-ROMs in academic library reference departments focuses on types of instruction librarians can offer and their possible impact on other reference services. Classroom instruction versus point-of-use instruction is compared, and implications for librarians and library management are considered. (Contains 23 references.)…

Describes the design and implementation of the Reference Expert, a database based on INMAGIC software which contains problem reference questions and answers for use by library reference desk staff. Topics discussed include staff response to the database and problems encountered in its development. A sidebar describes the use of WORM…

Describes results of a survey of rural public libraries that was conducted to determine what technology is currently available and in use. Highlights include library personnel education; cataloging and other areas of technical services; reference services; online databases; and suggestions for further studies. A copy of the questionnaire…

Describes a project at Earlham College that provided faculty with free searches on DIALOG for one year to explore the effects of using new information technology. Changes in student assignments and on faculty attitudes are discussed; the impact on library reference services is considered; and students' use of online searching is examined. (two…

Provides fundamental information about patents, describes effective and affordable reference resources, and discusses specific issues in providing patent information services to inventors and other patrons. Basic resources, including CD-ROM products, patent classification and searching resources, and other search tools are described in an…

Provides an interview with K. Wayne Smith, chief executive officer of OCLC, that focuses on OCLC's online reference services. Topics include the ratio between technical and online reference services, how OCLC fits into the online industry, telecommunications, electronic publishing, pricing, database tape leases, and CD-ROM. (EAM)

Discusses collection development in research libraries and presents a model for organizing collection management that combines functional and team-based design principles. Traditional and new organization designs of university libraries are described, and collection development and management is defined in terms of reference and technical…

Describes online information systems that have been developed for community access. Systems available in cities around the country are explained and include electronic bulletin boards, local government information, human services information, library online catalogs, commercial databases, and electronic mail. Possible levels of library involvement…

Reports on the current state of reference services on the World Wide Web and explains what a Web-based reference service is. Describes several models of handling requests, and explores the impact of these services on traditional reference services. Concludes that, to date, Web-based services have had little impact on traditional reference…

Discusses issues raised by the development of remote reference. Two scenarios are proposed: (1) how Internet users and their information-seeking behavior challenge the traditional reference service model, its value system, and the librarian role in that model, and (2) a model of close linkages between librarians and users engaged as partners along…

Describes the historical and present roles of the prison library, as well as the nature of the prison librarian position. Identifies and analyzes the obstacles confronting a prison librarian when selecting academic materials and making those materials accessible to prisoners. (AEF)