Presents revision of the original "Guidelines for Establishing Information and Referral Service in Public Libraries," adopted by the Public Library Association Board of Directors on January 22, 1980. The revision approved on January 8, 1985, reflects changes in terminology and in the information and referral field during past five years. (EJS)

Proposes and investigates feasibility of using three new variables in addition to simple activity counts in measuring reference services: (1) user questioning regardless of where activity occurs; (2) treating individual user and question as unit of analysis; and (3) examination of questioning in context of other library use. (11 references) (EJS)

Five performance measures suggested for use in public libraries are discussed in relation to corporate information centers: corporate awareness of library services; clients as percentage of jurisdiction population; reference transactions per capita; reference fill rate; timeliness of information delivery. Planning and survey questionnaires for…

Forecasts of the future of the public library highlight measures of success (quick information provision); service to remote users; an information infrastructure which includes smaller branch libraries; levels of service based on staff time required; fee-based, interactive research services; a new job title of "information specialist"; and book…

Use of online bibliographic databases as ready-reference sources was evaluated in five-month study at three reference areas in University of Arizona Library. Equipment and training requirements were analyzed, and statistics were collected on databases searched, costs per search, question type, and patron and staff reactions. Ready-reference…

Describes some of the most active school library programs for introducing elementary and secondary school students to online searching. Highlights include searches performed by librarians and students; skills acquired by students (search strategy, choosing appropriate databases, accessing information online); frequently searched databases; and…

Presents results of survey of 64 Illinois academic institutions which was conducted to determine library use of nonprofessionals at the reference/information desk. Characteristics of nonprofessionals, use patterns and desk hours staffed by nonprofessionals, referral and training, and trends for desk staffing are discussed. (Eight references are…

Suggests that information librarians should analyze instructors' course descriptions and syllabi, and use that information for creation of library study guides and other service supports--clarification of assignment, collection development, library information guides, anticipatory reference, instruction, course improvement, include guide as part…

This analysis of the literature on user studies, interpersonal information needs, and communication seeks to identify parameters of value that the patron associates with the reference transaction and final product of an information search. Twenty-one references are cited. (EJS)

Relates experiences of library director at King College--a small, four-year, undergraduate, private college faced with difficult budgetary decisions. Periodical collection, budgetary problems, cost effective online searches, acceptance of services by library patrons, and problems and solutions connected with implementation of online services are…

Presents results of survey of personnel allocation practices for online search services in 10 Canadian university libraries noting implications for remedies to problems at University of Ottawa. Assignment of searches on basis of subject specialization, training library technicians to run online searches, and end user searching are discussed. (EJS)

The College of the Canyons Library, with assistance from Institutional Development and Technology (IDT), conducted a survey of students to obtain their impressions regarding experiences with library staff, services, collections, and equipment. A representative sample of non-occupational courses was selected for an in-class survey. In addition,…

Based on information from the 1996-97 Integrated Postsecondary Education Data System (IPEDS) Academic Libraries survey, this document presents statistics on libraries in U.S. higher education institutions. Specifically, data are provided on: circulation and interlibrary loan transactions; public service hours; number served, number of reference…

Needs assessment in legislative libraries has three critical components: a well-thought out strategy to identify what should be understood about Members' research and information needs, expectations and preferences; a range of reliable, effective and appropriate methods to find this critical information; and ways of building what is learned into…

This SPEC (Systems and Procedures Exchange Center) Kit presents the results of a survey of Association of Research Libraries (ARL) member libraries designed to document how ARL member libraries are collecting, using, and modifying their data on reference service transactions. A total of 74 of 124 ARL member libraries responded to the survey. A…