Describes a campuswide library services network at Lehigh University which includes electronic question answering, bibliographic services, and online search applications. Statistics on network use are presented. (eight references) (MES)

Describes resources to use for biology questions and provides search strategies for reference questions involving specific nomenclature. Highlights include nomenclature; common names versus scientific names; locating books and journal articles; and core reference sources. (Author/AEF)

Discusses integration of the government publications reference collection into the central reference collection at the University of Arizona library. Topics include the integration process, training methods, the training program effectiveness survey, perceptions of competence in reference provision, and an assessment of government documents…

Describes services offered by the Center for Electronic Records of the National Archives and Records Administration and discusses electronic communication tools used in its reference services program, including electronic mailing lists, electronic mail, and online descriptive materials and finding aids. Provides an overview of constituency groups…

Reference librarians can adapt services for older adults through interviews using interpersonal communication skills. Reader's advisory services, programming, and outreach activities should be focused to target older adult users. Information about issues of family relationships, health, housing, legal and financial affairs, and leisure can be…

Reference librarians must determine the unique information needs of patrons and develop and market appropriate collections and services. The changing instructional paradigm in education provides an opportunity for encouraging information use and literacy for the educational community. Discussion includes information seeking and library use by…

Provides annotated listing and subscription procedures for four Listserv discussion groups focusing on outdoor, adventure, or experiential education: "AEELIST" is set up for anyone involved in experiential education; "Australian Outdoor Ed" focuses on current research and teaching interests; "Wildornt" facilitates…

Discusses the use of electronic mail for reference services and investigates systems in health sciences libraries and in academic libraries. The use of electronic mail for services including interlibrary loan, online search requests, literature searches, photocopies or other document delivery, reference questions, and purchase requests is…

Outlines the advantages of the Internet for special and reference librarians. Describes the purpose and operation of four electronic discussion lists--BUSLIB-L, MEDLIB-L, LIBREF-L, and STUMPERS-L--noting that the interactions provide the greatest benefits to librarians both for reference service and discussion of common interests and problems.…

Three articles consider methods of demonstrating the value of library services. The first discusses showing the relevancy of public library services at New England town meetings; the second describes ways in which the Toledo-Lucas County Public Library evaluates user satisfaction; and the third discusses justifying the value of a special library.…

Reviews the developments of the 1960s that laid the groundwork for computer-assisted literature searching (CALS), the establishment of CALS as a major research tool in the 1970s, and the advent of end-user online CALS programs in the 1980s. The impact of CD-ROM products on librarians and students, future prospects, and global concerns affecting…

Public libraries do not always meet community information needs because librarians are trained to answer questions through books when often the best information in an area is from alternative sources. The government provides free information on investments, jobs, health, and legal problems; experts and clearinghouses are other good information…

Discusses reference librarians' dissatisfaction with their profession and the resulting negative attitudes toward library education, the professional literature, and the users. Teaching reference courses is suggested as a method of overcoming these negative attitudes. (Contains three references.) (LRW)

Describes a study that focused on users' public library reference service experiences that was carried out by graduate students from the School of Library and Information Science at the University of Western Ontario. Topics addressed include body language; reference interviews; listening skills; familiarity with relevant sources; service…

Discussion of job satisfaction and the level of job performance focuses on the effect of automation on job satisfaction among reference librarians. The influence of stress is discussed, a job strain model is explained, and examples of how to design a job to reduce the stress caused by automation are given. (12 references) (LRW)