Findings of a survey of the level of reference service requested at service points conducted at Virginia Polytechnic Institute and State University indicate that, while 20.5 percent of 14,026 questions recorded fall in the reference category, only 0.7 percent required research by professional librarians. Models of reference desk service and…

Discusses use of microcomputer at Chicago Public Library to generate a "subject guide" wall chart of 549 frequently requested subjects with corresponding Library of Congress and Dewey classification numbers. Background of the project, computer software used, field testing, cost, and errors are noted. A copy of the chart is appended. (EJS)

Discusses the relationship between online searching and reference librarianship and the need to examine the educational theories of both together. The need to discover success factors of online searchers and apply that knowledge to the selection and training of reference librarians is also explored. Twenty-one references are provided. (EJS)

Describes a comprehensive home food production education program designed to meet extension agent needs for ready reference and homeowner needs for basic gardening information. Program components include fact sheets, slide library, and a beginner's guide. Material use and program evaluation are included. (CT)

This description of the implementation of online search services in a small college library focuses on the low-cost, time-conscious methods adopted for searching, publicity, the policy for determining search fees, and evaluation. Sample materials provided include a poster, online statistics, a questionnaire, and a printout. (RBF)

Discusses the applications of online systems and other computerized systems in public library information and referral (I&R) services. A number of specific examples are presented and computer equipment and software relevant to I&R services are listed in two tables. A 10-item reference list and an appendix of I&R projects are attached. (JL)

Suggested ways to develop an appreciation of and use of reference sources by high school students include personal assistance, instruction in research strategies and use of materials, an impartial and nonjudgmental attitude, and providing material within the time allocated by the patron. Two references and an 11-item bibliography are provided.…

Discusses the British Library's role, identity, and expectations, and comments on successes, charges, and copyright problems of the Lending Division, the current image of the Reference Division, controversial areas within the Bibliographic Services Division, and criticism of library research associated with the Research and Development Department.…

Issues and impacts of microcomputer use in libraries are discussed in terms of labor dislocation, costs, distributed data processing, networks, current system configurations and capabilities, and software. Reference service management, information retrieval systems, and external online access are also examined. Twenty-six references are listed.…

The findings of a survey of depository librarians' involvement in and training in the use of online database searching, access to online terminals, and acquisition of microformatted government publications online are presented and discussed. Recommendations are made for increasing such involvement, and a 26-item bibliography is included. (CHC)

Lists and discusses factors affecting presearch interviews; common elements of the interview; and components of interviews with new or infrequent users, experienced users of search services, and on-site users. Do's and don'ts for library staff members during a search and skills and attributes for effective presearch interviews are also listed.…

Uses the example of bibliographic retrieval services to explore the potential impacts of historic usage trends, technological advances, actions/policies intended to enhance or control evolving services, and other social, economic, and political developments on areas of concern to users of online systems. Eight figures and 23 sources are included.…

Argues that academic librarians should broaden the concept of education as it applies to their own activity within the academic structure, and suggests that one way of accomplishing this would be to focus on interdisciplinarity and its potential for social change. Thirteen references are listed. (CHC)

Describes the functions and characteristics of the microcomputer and discusses library applications including cataloging, circulation, acquisitions, serials control, reference and database systems, administration, current and future trends, and computers as media. Twenty references are listed. (CHC)

Describes the method and circumstances which allow for free online searches at the California State College-Stanislaus Library. Discussion includes reviewing search requests, feeless flexibility, and cost effectiveness. (JVP)