Reports on in-house use of online services at the Maine State Library for searches not specifically requested by client or initiated by staff member to advance job flow. Use of TALIMAINE service for interlibrary loan verification, document delivery, book selection, and staff development, and client breakdown for 1983-1984 are described. (EJS)

Discusses the image and natural dynamics of an individual mode of library instruction in which the reference librarian serves as a role model by showing individual students or classes a searcher in action, working with ideas as well as index terms. Twenty-four sources are given. (EJS)

Results of survey of 44 academic libraries indicate that: foreign students have problems in using library; instruction for foreign students should be offered as separate program; type of instruction and degree of coordination between library and other areas on campus differs markedly. Program idea sources and 18 references are included. (EJS)

Describes responses of 19 Louisiana academic libraries to questionnaire designed to determine scope and conduct of academic online searching search services. Telecommunications networks, terminals, patrons, library search procedures, methods of charging fees, special features, selective dissemination of information, computer searching by…

Reports on an evaluation of the higher levels of California's statewide reference referral network that involved an unobtrusive method utilizing existing records of actual reference transactions evaluated by panel of judges. Reference evaluation methods, findings of other studies, and other uses of the method are discussed. (Nineteen references…

This five-article section on current issues in reference and adult services highlights origins of American Library Association's Reference and Adult Services Division, history and development of RQ's column "The Exchange," 25 years of adult services articles, documents reference service and changing attitudes of librarians, and library…

Although a nationwide survey of genealogical services in libraries relates problems of limited budgets and trained personnel, it emphasizes that local genealogists' support can be valuable asset to libraries. Growth of interest in genealogical research is continuing phenomenon with which reference librarians will be expected to deal. Forty-three…

Discusses reference librarian skills necessary to provide service to genealogy patrons: know patrons, know how to do genealogical research, become familiar with basic reference tools, know how to refer genealogists to other agencies, conduct successful reference interview, develop collection of reference materials and interlibrary loan services.…

Describes how genealogists visiting the Library of Congress can use Library of Congress Information System (LOCIS) to identify genealogies in library's collections. Search strategies within two LOCIS systems--Multiple-Use MARC System (MUMS) and Subject-Oriented-Retriever for Processing Information Online (SCORPIO)--and the PREMARC database for…

Notes the applicability of communication science theory to the reference process, particularly in areas involving human behavior, and discusses the roles of both verbal and nonverbal communication (body language, paralanguage, proxemics, and environmental factors) in the reference interview. Forty-one references are provided. (EJS)

Describes a computer aid developed to assist in academic library reference service using the DataPhase Circulation System, an automated system that features full cataloging records in database and permits local programing. Access points (subject, type of reference work, course) and database structure and user screens are highlighted. (EJS)

Discusses the literature on microfilm usage in reference librarianship, proposes use of microform in reference collections and the introduction of patrons to available information in microform. (Author/KP)

Identifying and describing hundreds of the most valuable and up-to-date references for smaller libraries and media centers, this book can help librarians build better reference collections and answer everyday reference questions with confidence. Approximately 500 titles have been selected from "American Reference Books Annual" (Libraries…

This book presents selected writings by Barbara Quint (BQ) on online searching. The selections are organized into the following chapters: (1) "The Art of Searching," including finding out what the patron wants, preparing for the search, knowing when the search is done, search styles, rules of online searching, cost issues, Quint's Laws,…

From scholarly discourse to the latest issues in readers' advisory services, this guide provides up-to-date information on the many challenges of the practice, as well as on interdisciplinary directions, continuing education, and the gap in graduate professional education for readers' advisory. The book's 16 chapters are organized into three main…