This paper begins with a discussion of the role of communication in the organizational setting in general and in libraries in particular. Four attributes of effective communicators and the responsibility of library managers to foster a communication climate manifesting these attributes are then examined: (1) trust, (2) empathy, (3) openness, and…

The process described in this manual is designed to help small academic libraries systematically study the use of their circulating book collections. Originally developed in 1980, the manual has been used successfully in several small college libraries, both with and without assistance from outside consultants. In most cases, the study can be…

Eleven articles and reports published between 1980 and 1984 and cited in "Resources in Education" and "Current Index to Journals in Education" are listed in this bibliography on microcomputers in libraries. Emphasis is on microcomputers in public and school libraries and topics included are factors that should be considered…

This study focuses on certain demographic, commercial, and social characteristics of Johnston County and its towns as they relate to the library's organization, administration, resources, and services. Recommendations are given, as is a five year plan of service which lists objectives in the following areas: (1) administration, (2) information…

The increased use of interlibrary loan (ILL) services at the Evergreen Valley College (EVC) library which resulted from joining OCLC automated Interlibrary Loan subsystem in 1979 led to the development of an Interlibrary Loan Borrowing Policy by the EVC library staff. The policy is designed to explain to library patrons the limitations on…

This kit presents unedited primary source documents which illustrate a wide range of alternative approaches to document delivery systems. Selected for their value to administrators and decision-makers, these documents derive from general membership surveys and from libraries contacted directly by the Systems and Procedures Exchange Center (SPEC)…

Based on data from a 1979 survey of ARL member libraries, this study by the Office of Management Studies analyzes the responses of selected libraries which had provided internal studies or planning documents on the subject of internal communication and notes the extent of resulting changes in procedures. The studies yielded information on staff…

These three essays describe the practical and administrative aspects of the implementation of computerized database searching at the Albany, Buffalo, and Stony Brook SUNY campuses. Originally prepared as papers for a conference of SUNY librarians, each essay focuses on one campus to address such questions as the number of patrons who use the…

This statement of rules, policies, and procedures of the University of Oklahoma Libraries covers the areas of library government and organization, library faculty relationships, and criteria for tenure promotion and salary increases. Regulations for the election of officers, holding meetings, dues collection, committees and councils, and…

This study investigated ways in which the costs of a library's direct and indirect services can be equitably allocated to its heterogeneous group of institution users. It was conducted from October 1, 1974 to March 31, 1977. The final report is divided into four parts, each describing a separate issue. Part I discusses the general administrative…

Part II of the study describes a model for associating one portion of total library costs with use; the model's output is a set of charges that can be used to recover (justify) these usage-based costs. Algebraic formulations constructed and combined to form the model are a set of service charges that may vary by user type and recover out-of-pocket…

Part III of the study describes a model for completing the cost assessment (justification) process by accounting for the fixed joint costs; a "fair" and equitable mechanism is developed in the context of game-theoretic approach. An n-person game is constructed in which the "players" are the institutions served by the library,…

Part IV is a summary analysis of sample and survey data collected to facilitate the structure of the cost assessment models and to find out which, if any, subgroups of HAM-TMC user population make more (or less) use of various library services. Sampling data were obtained from brief interviews and in-house files of various user institutions to…

Items studied in a library survey of U.S. institutions of higher education included shifts in decision-making bodies, unionization, and tenure. From the 1032 questionnaires returned, these findings resulted: (1) 175 of 1025 have unionized library staff--135 of them since 1971; (2) 496 of 1018 librarians responding said they were organized as a…

This guide provides basic information as a reference manual for the use of officials appointed and elected to serve on public library boards throughout New Hampshire, and offers guidance to library governing boards in meeting the challenges of trusteeship of the state's public libraries. Topics covered include trustee qualifications,…