The Ithaka S+R Library Survey 2019 examines strategy and leadership issues from the perspective of academic library deans and directors. This project aims to provide academic librarians and higher education leaders with information about chief librarians' visions and the opportunities and challenges they face in leading their organizations. In…

The paper proposes and describes a framework for academic library quality to be used by new and more experienced library practitioners and by others involved in considering the quality of academic libraries' services and provision. The framework consists of eight themes and a number of questions to examine within each theme. The framework was…

The study was aimed to explore the problems and issues faced by the students of University of the Punjab, regarding library usage. A survey research method and random sampling technique was used to collect data from the students. The instrument consisted of twenty closed ended questions containing three factors, i.e., i) Library staff services,…

This resource was designed to be used by individuals and groups as an ongoing reflection tool. Inclusion is not a one-size-fits-all concept, nor a complete-and-move-on challenge. The checklist and supporting resources are meant to help individual libraries evaluate current services as well as plan for the future. Ultimately, changes and…

Library public services staff have primarily focused on providing services through interactions with their users. Although service quality and customer satisfaction are important in the delivery of these services, the emphasis and nature of the work have often been influenced by a library-centric philosophy rather than a user-centric philosophy.…

In the summer of 2013, staff in the Access Services unit of an academic library began a cross-training and collaboration project in an effort to provide continued library service to the campus community. The cross-training was established in an attempt to address a shortage of staff as a result of budget cuts. The cross-training resulted in the…

In this paper, the authors address learning analytics and the ways academic libraries are beginning to participate in wider institutional learning analytics initiatives. Since there are moral issues associated with learning analytics, the authors consider how data mining practices run counter to ethical principles in the American Library…

Many librarians evaluate local Interlibrary Loan (ILL) statistics as part of collection development decisions concerning new subscriptions. In this study, the authors examine whether the number of ILL article requests received in one academic year can predict the use of those same journal titles once they are added as library resources. There is…

ERM librarians discuss their approaches to electronic resources management for an academic library consortium, the University System of Maryland & Affiliated Institutions (USMAI). They focus on innovation and developing actionable strategies for procedures and policies.

Family engagement is a shared responsibility among families, educators, and communities to support children's learning and development. For families, it is about the knowledge, attitudes, values, and behaviors that enable children to be motivated, enthusiastic, and successful learners. For libraries, this means having respectful partnerships with…

Bent on improving the teaching and learning experience, enhancing the productivity of researchers, and increasing the visibility of research outputs, libraries are redistributing staff, reallocating resources, and reorganizing internal structures, all to better partner campus-wide. Nowhere is the impact of this push for service innovation and user…

Seventeen scholarly papers and twelve abstracts comprise the content of the twentieth annual Brick & Click Libraries Conference, held annually at Northwest Missouri State University in Maryville, Missouri. The twentieth Brick & Click Libraries Conference was held virtually. The proceedings, authored by academic librarians and presented at…

In many locales--in many states--early conceptions of the school librarian's job have not evolved over the years even as the duties have expanded exponentially. The fact that in some districts outdated evaluation tools, such as Georgia's 1990 system, are still used to rate 21st-century school librarians is an obvious sign of the misconceptions…

As the American Association of School Librarians (AASL) celebrates sixty-five years in 2016 as a division of the American Library Association (ALA), it is wholly appropriate to examine the life of the organization contemplating what the future holds for school librarians. It is important to understand the past and abiding certainty and steadfast…

The positive impact of school libraries on student achievement is documented in a robust body of literature. Despite this evidence, the number of certified school librarians is declining nationally, and concerted advocacy efforts on the part of the American Library Association, the American Association of School Libraries and individual teacher…