Reports results of a study that used an online survey, focus groups, and logs of telnet connections to examine Internet use when accessed through the University of Toronto Library (Canada). Discusses needs of Internet users and reveals patterns of Internet use. An appendix contains the online survey. (JMV)

A survey of gay and lesbian library services of 250 public and college libraries revealed small and insufficient collections, a lack of book lists and other guides, frequent challenges, and limited community outreach programs. Interviews with proactive responding librarians provide some strategies for change. (Author/AEF)

Reviews steps taken by the Queens Borough Public Library's (Jamaica, New York) special services program in locating, negotiating, and contracting the services of a trainer for a five-week project aimed at educating library staff on serving patrons with sensory disabilities. Also reviews training methods implemented as well as project challenges…

Describes a survey administered by the King County Library System (Washington) that assessed the resources of school libraries and media centers in its service areas in order to determine the public library's appropriate role and level of service in supporting students. Results indicated that school libraries in King County are not well funded.…

Reference librarians can adapt services for older adults through interviews using interpersonal communication skills. Reader's advisory services, programming, and outreach activities should be focused to target older adult users. Information about issues of family relationships, health, housing, legal and financial affairs, and leisure can be…

Reference librarians must determine the unique information needs of patrons and develop and market appropriate collections and services. The changing instructional paradigm in education provides an opportunity for encouraging information use and literacy for the educational community. Discussion includes information seeking and library use by…

Describes the development of an evaluation instrument, the Environment Rating Scale for Public Library Children's Services, that addresses the need to know how effectively the public library is serving children's needs. Field tests of the first draft and reliability testing of the second draft are described, and future plans are discussed. (nine…

Discusses problems with access to local government information faced by libraries and by the public. Local government information policies are discussed, information management practices are considered, library services to disseminate government information are suggested, and a checklist for a model local government information policy is included.…

Discusses the use of electronic mail for reference services and investigates systems in health sciences libraries and in academic libraries. The use of electronic mail for services including interlibrary loan, online search requests, literature searches, photocopies or other document delivery, reference questions, and purchase requests is…

Three articles consider methods of demonstrating the value of library services. The first discusses showing the relevancy of public library services at New England town meetings; the second describes ways in which the Toledo-Lucas County Public Library evaluates user satisfaction; and the third discusses justifying the value of a special library.…

A 1991 national survey by the Center for the Study of Rural Librarianship at Clarion University of Pennsylvania measured user reaction to bookmobile services. Respondents reported that bookmobiles have an overwhelmingly positive impact on their lives, and the vast majority (71 percent) put the value of services received in excess of $20.00 per…

As library automation extends to the bookmobile, it is capable of providing service comparable to that of a small branch library. Technologies--online catalogs and circulation information, CD-ROM databases, copiers and fax machines--are increasingly available and online links to the main library are maintained via cellular phones or packet radio.…

Describes the process of writing grant proposals to obtain money for school library media programs. Responding to a Request for Proposals (RFP) is explained; identifying possible funding groups is discussed; elements of a proposal are described, including goals, evaluation, and budget needs; and six additional resources are suggested. (LRW)

Summarizes research findings that suggest that school superintendents support the need for professional teacher-librarians (TLs). Highlights include the influence of the TL and the resource center on teaching; teaching background and experience of the TL; expectations for media centers; superintendents' and TLs' perceptions of library practices;…

Discusses recommendations concerning library services to children and youth that were presented at the 1991 White House Conference on Library and Information Services, including grants for school library media programs; grants for public libraries for both children and young adult services; and partnerships between school and public libraries.…