Describes the Tall Tree Initiative for Library Services, sponsored by the Reader's Digest Foundation and administered by the public and school library systems of Westchester County, New York. The initiative focuses on improving services offered children in the 21st century, and demands a new level of school-public library cooperation. (AEF)

A study of 296 American Library Association members found that although library media specialists (LMS) support the instructional consultant role as stated in the guidelines of Information Power, they lagged in its practice; and LMSs who used flexible scheduling practiced the instructional consultant role more than LMSs who used fixed scheduling.…

Discusses the results of the Wisconsin-Ohio Reference Evaluation Program (WOREP) that was used by the reference department at the Brandeis University (Massachusetts) library. Results are compared with an onsite evaluation to determine factors that influence the provision of high-quality reference service. (LRW)

Used confirmatory factor analysis to evaluate the score integrity of LibQUALl+, an instrument to measure perceptions of library service quality. Results for 60,027 graduate and undergraduate students suggest that the model implied by LibQUAL is reasonable and invariant across independent samples and fits all three major subgroups of library users.…

Discusses the development of Electronic Library at TERI (The Energy and Resources Institute, New Delhi). Highlights include: hardware and software used; the digital library/Virtual Electronic Library; directory of Internet journals; virtual reference resources; electronic collection/Physical Electronic Library; downloaded online full-length…

Examines special-purpose entry points to library Web sites. Discusses in-house homepages; branch-specific pages or single library system-wide pages; staff use pages; versions in different languages; "MyLibrary" pages where users can customize the menu; standalone "branded" sites; publicly accessible pages; and best practices.…

Discusses the growing world of the digital library movement, describes a number of ongoing digital projects, and focuses on the Digital Library Federation (DLF), a consortium of libraries and agencies that are pioneering the use of electronic information technologies to extend collections and services. Topics include access to rare books;…

Proposes that academic librarians use constructivist learning theory, primarily composition theory, to develop a pedagogy for the reference desk. Implies that reference is a form of teaching, and that to maximize their educational effectiveness, academic librarians need to approach reference transactions as academic conferences where teaching and…

Describes how a secondary school library in Singapore created a Web portal for their new digital library. Topics include definitions of a portal versus a Web page or site; access to information; links; library services offered; and seeing things from a user's perspective rather than a librarian's perspective. (LRW)

Discusses the need for special libraries to have a marketing plan in order to increase support and plan for the future. Topics include finding the time; budgets and marketing; promoting library services; the use of outside consultants; making market planning a continuous process; and marketing efforts at product shows. (LRW)

Describes a study of graduate students that examined the relationship between library anxiety and social interdependence. Discusses use of the Library Anxiety Scale and Social Interdependence Scale; and considers the effects of barriers with staff, comfort with the library, knowledge of the library, individual attitudes, affective barriers, and…

Summarizes national survey findings of email reference services in academic and public libraries; describes types of email reference services for selected Colorado libraries; and focuses on a detailed overview and analysis of two years of Colorado State University's email reference experiences. (Author/LRW)

Analyzes survey results of university students who used the instant messaging (IM) reference service at Southern Illinois University Carbondale's library. Focuses on the results of two surveys, including a comparison of IM reference and traditional reference desk experiences; provides an overview of the IM reference system and usage data; and…

Discusses meeting the needs of learners in United Kingdom libraries. Topics include the role of the public library; barriers to learning; implications for libraries; motivation to learn; motivating learners in libraries; meeting users' learning needs; and training for librarians. (LRW)

Uses the context of Odysseus' wanderings as a metaphor for the library profession returning to fundamental customer-centric issues. Presents recent information on library use, technology in libraries, the quantifiable value of library services, and participation in professional activities. (Author/LRW)