Discusses copyright law and its effect on libraries' ability to provide equal and timely access to information. Highlights include fair use, publishers' revenue-based approach to copyright, copying guidelines for librarians, copyright use fees and the cost of access, and a hypothetical index of copyright access fees for journal articles. Contains…

Identifies a working set of standards by which to assess individual digital reference services (Internet-based human-mediated information services) and to define membership within a collaborative network of digital reference services. The standards are designed for the Virtual Reference Desk AskA Consortium. (Author/LRW)

This article addresses issues that relate to the changing functional relationship between the reference librarian and the user, based on the observation that the advance of information technology, particularly the Internet, has altered the values, attitudes, and beliefs of library users, and, as a consequence, their micro-culture. (Author/LRW)

Describes the development of children's services at the Champaign Public Library. Highlights include the first physically separate space for children; collaboration with students from the University of Illinois library school; and growth in the collection and in programs. (LRW)

Discusses how the Bensenville Community Public Library (Illinois) met the growing needs of the business community by subscribing to Infotrac's Web-based General BusinessFile. Topics include meeting the information needs of business; installing a computer station at the Chamber of Commerce; and grant funding. (LRW)

Offers suggestions for libraries on how to develop a customer service plan to provide excellent service, create a positive environment for staff members, foster new and continued positive relationships with patrons, and evaluate customer service goals and objectives. Also discusses policies and building appearance. (Author/LRW)

Examines the background, roles, services, and ways in which the modern prison library can meet the needs of both inmates and prison staff. Discusses international and national standards as well as the special skills needed by library staff to deal with difficult prison patrons. (Author/LRW)

Describes the Questia subscription-based online academic digital books library. Highlights include weaknesses of the collection; what college students want from a library; importance of marketing; competition for traditional academic libraries that may help improve library services; and the ability of Questia to overcome barriers and…

In an electronic era, the evaluation of reference and related information services should still be based on the same principles used to evaluate traditional face-to-face reference services and printed reference tools. Traditional research methods can be utilized very effectively in an electronic environment. However, electronic technologies offer…

Looks at some of the new paradigms for reference service, in particular the ideological implications of the digital reference call-center model, demonstrates how they lead to a "deprofessionalization" of reference work, and provides examples of how extensive reading can help reference librarians provide better service and become an…

Presents guidelines developed by RUSA (Reference and User Services Association), a division of the American Library Association, regarding collection development with user liaisons; meeting user needs for medical, legal, or business information; and bibliography preparation that includes a variety of formats such as nonprint materials and Web…

Discusses possible solutions to three problems information professionals in special libraries may be facing: concerns about company layoffs and cost-cutting that require getting management's attention and promoting your products and services; understanding users and their needs and satisfaction with services; and clients considering using other…

Reviews relevant literature dealing with reference service to children and summarizes the developmental stages of children that can influence the interactions between librarians and children. Includes data from observations and interviews of five librarians from a children's room in a Florida public library. (Author/LRW)

Discusses philosophical issues and human elements in reference desk scheduling for public and academic libraries, highlighting institutionalization of a desk scheduling policy, the relationship between scheduler and schedulee (impartiality, consistency, flexibility, collegiality, diplomacy, dedication to reference service), and conflict management…

Argues that unless issues of machine help and human help are given explicit attention by the library profession, the disappearance of human help in patron assistance without input is likely. Discusses convergent commercial- and academic-sector trends, implications for the profession, and three policy alternatives. Presents a patron self-help…