Describes the Greensboro (North Carolina) Public Library's "Community of Readers," a network of community representatives who provide strategic planning for literacy services and act as advocates for literacy students. Also highlights the "Literacy in Libraries Across America" project as well as 13 public libraries in four…

Traditional output measures for library services do not address the use of electronic resources and services, and national efforts to formulate such measures have failed. Describes the efforts of the Federal State Cooperative System for Public Library Data to identify output measures and the merits of various measures for local use of electronic…

Examines information policy in Singapore and compares some aspects of it with Australia. Discusses developments in Singapore since the publication of the "Library 2000" report in 1994 and public library services. Concludes that Australia is set to become an underdeveloped nation in Asian information policy terms. (Author/LRW)

While revised ethical codes provide helpful guidelines, reference archivists face many ethical questions raised by rapidly evolving technology, changing expectations, and inconsistent privacy laws that have no clear answers. Discusses issues related to reference searching, codification of ethics, cultural property and the responsibility of…

Includes seven articles that focus on how teens can benefit from and contribute to libraries, both school and public. Highlights include improvement in Philadelphia school libraries; public library youth advisory committees; teen library board members in public libraries; teen councils in public libraries; and a list of teen library group Web…

Includes 6 articles that discuss the National Digital Information Infrastructure Preservation Program at the Library of Congress; metadata in digital libraries; integrated reference services on the Web. (LRW)

Discusses "The New Planning for Results" manual published by the American Library Association that helps create local standards of public library service, and provides implementation examples based on experiences in Vermont. Highlights include evaluating community needs; service responses to those needs; developing library objectives;…

Discusses digital intellectual property rights relating to peer-to-peer networks, using Napster as an example. Suggests anti-piracy solutions to prevent litigation and considers how libraries can develop potential service models using peer-to-peer networks, including the development of personal libraries on the Internet, interlibrary loan,…

Discusses the need for public libraries to improve their collections for and services to beginning readers. Suggests that public libraries should reconfigure their children's departments and budgets based on the three stages to reading fluency, of which level two is the learning to read years that includes beginning readers. (LRW)

Discusses issues involved in moving a library collection based on experiences at the Fort Smith Public Library. Highlights include planning; deciding on the right time to move; measuring collection size; personnel, including professional versus volunteers and library staff; service during the move; transporting the collection; communication with…

Illustrates how server usage statistics, email reference queries, and usability heuristics can be applied to create a more user-centered ready reference Web site, one that balances design, content, and functionality. Describes how the University of Washington redesigned their reference tools Web page to better meet user needs. (Author/LRW)

Assesses the changing nature of information and user needs in the modern electronic networked environment. Suggests that library services must adapt to these changes and develop appropriate new services, and describes examples of such services that were developed by the State Library of Tasmania. (Author/LRW)

Argues that the full cost and complexity of providing library services to support open and distance education tend to be underestimated. Three fundamental questions are addressed: Why is it necessary to determine the role of libraries in supporting learning? Who meets these costs? and How institutionally independent should access to library and…

Discusses budgeting in corporate libraries as a basic tool of financial management. Highlights include focusing on goals; developing a list or matrix of services; resources needed for each service; shared costs; types of budgets, including operating budget, capital budget, and cash budget; and approaches to budgeting, including incremental…

Describes a program developed at Virginia Polytechnic Institute and State University (Virginia Tech) libraries that moved librarians from the centralized main library to college departments that are not served by branch libraries. Topics include remote access capabilities; librarians' roles, including reference librarian, instructor, Web master,…