Describes an evaluation of Iowa's statewide teletype reference service operated primarily by library school students. (PF)

Identifies a variety of resources and methods for identifying, locating, and acquiring doctoral dissertations to be used in research or in formulating a dissertation proposal. (AV)

The increasingly important role of state library agencies in coordinating planning and evaluation of all types of library services statewide are discussed. Formal statements on state agency roles, and state and federal legislation on planning are also included. (Author/MBR)

A description and evaluation of a two-year program involving 8,000 undergraduate students to teach library skills through the English department. Program goals and objectives, operating procedures, staff involvement, and costs are considered. (JAB)

Argues that libraries have a social responsibility toward their patrons, and that the public library can and should provide a positive, supportive role for young adults in their development toward independence. (JD)

A model is provided for staffing telephone reference operations which allow for the balancing of staffing requirements and reference delivery standards. Telephone service is assumed, but it should be equally applicable to any reference queuing situation. (Author)

The libraries of nine British polytechnics were surveyed in the following categories: accommodation of users, management, staffing, services, interlibrary cooperation, user education, collection size, periodicals, audiovisual resources, cataloging and classification, binding and processing, and funding. (JAB)

This study at an academic library used a simulation technique (1) to analyze the extent to which queues develop at a reference desk during peak periods, (2) to propose alternative staffing models to reduce queues, and (3) to examine the cost effectiveness of the alternatives. (Author/JAB)

This paper explains the theoretical links between the demand for library service and key economic variables, and describes how demand was estimated in one specific experimental context: the demand for library service by institutional users of the Cleveland Health Sciences Library. (Author)

The Community Health Information Network, a cooperative library network established between a community hospital and six public libraries, is described. This model program provides health education and information services to patient/consumers and library services to health personnel through their public libraries. Funding, factors leading to the…

A study subsidizing student use of online literature searching services examined how this new technology met student needs. Student search patterns and overall satisfaction with online searches were evaluated. The implications of student use of computer searches for reference services are also discussed. (Author)

Describes a particular approach to a library problem: the utilization of computer simulation to provide data on how best to serve the citizens of the state of Washington through delivery of library materials by mail, with patrons ordering from a printed catalog of materials. (Author)

The article discusses the problems encountered by the library on the East Cocopah Reservation near the town of Somerton, Arizona. (NQ)

Describes the inequities and inefficiencies created by user fees in public libraries and publicly supported academic libraries and agencies. Alternatives to user fees are suggested. (KP)