Examines 11 electronic research journals for accessibility to users with visual or mobility impairments and suggests that librarians need to consider accessibility issues. Discusses the Americans with Disabilities Act and the Rehabilitation Act (1998); usability and universal design; accessibility errors; following links; browser compatibility;…

This empirical research examined scale economies of academic research libraries that belong to the Association of Research Libraries and developed a total cost function for estimating economies of scale. Argues that libraries are information provision organizations that provide multiproducts and multiservices and compares this study with previous…

Discusses how school librarians can use self-interest to increase their influence with the principal. Topics include demonstrating how the library can help; providing pertinent information; increasing interaction with the principal; accuracy and speed of providing information; helpful Web sites; and organizing and presenting the information. (LRW)

Examines the demographic profile of reading room users in urban public libraries in Israel as well as their patterns of use. Reports results that include user occupations; age; educational level; use of additional library services; purposes of spending time in the reading room; and how books used were located. (Author/LRW)

Reports on research that focused on competence and performance of reference libraries in academic libraries in Nigeria. Includes recommendations for improving competence and performance, including the reference process; staffing and other resources; education for reference librarians; knowledge of modern technology; and emotional stability and…

Describes the "Excellence in Academic Libraries" award in the university division from the Association of College and Research Libraries (ACRL). Discusses the history of the award; results of the award; winning libraries as examples of excellence; cash award; and campus impact. (AEF)

Summarizes information about public libraries in the 50 states and the District of Columbia for state fiscal year 2000. Also contains information about service measures, including Internet access, and collections and library finance. (SLD)

Discussion of remote access to library services focuses on proxy servers as a method for remote access, based on experiences at Saint Mary's University (Halifax). Topics include Internet protocol user validation; browser-directed proxies; server software proxies; vendor alternatives for validating remote users; and Internet security issues. (LRW)

Reviews the evolution of public libraries, the origins of today's labor movement, and the role of the AFL-CIO/ALA (American Federation of Labor (AFL)-Congress of Industrial Organizations (CIO)/American Library Association (ALA))Joint Committee on Library Service to Labor Groups. Defines misunderstandings and lack of trust between libraries and…

Examines factors that have contributed to the development of measures that can determine the impact of library services, including evaluation approaches, demands for public sector accountability, and government activities aimed at determining service outcomes. Discusses impacts of community information services based on a study by the Institute of…

Discusses the need to focus on customer service in libraries. Topics include motivating factors, including the value of library services as judged by the users; attributes of customer service; categories of customer service; identifying users; and questions to ask library staff to help evaluate their customer service. (LRW)

Provides background on federal literacy programs and legislation. Proceedings of a national literacy forum for state libraries are summarized, and priority issues identified by participants are listed. The importance of the library role is emphasized. (MES)

Discusses the use of technology to enhance literacy programs in libraries and suggests ways for librarians to increase their understanding of potential applications of technology to their programs. Technological tools are briefly described, and the activities of several public library literacy technology projects are summarized. (three references)…

Description of HyperCard, a software package that runs on Macintosh microcomputers, focuses on its use in the Apple Computer, Inc., Library as a user guide to the library. Examples of screen displays are given, and a list of resources is included to help use and understand HyperCard more completely. (LRW)

This discussion of the interrelationship between libraries and learning focuses on the development of university libraries. Changing attitudes toward students' involvement in the learning process and expanding curricula are cited as reasons for the growth of university libraries. The professionalization of librarianship and increased participation…