Describes the facilities, collections and services of the Cincinnati Zoo Media Center Library. Plans for the future expansion of an extensive slide collection are discussed. (CLB)

Responds to the suggestion that services provided by research libraries must adapt to changing research patterns. It is argued that research patterns need to be evaluated as well as described, and that research libraries must define their goals and relate activities to those goals as well as to current research patterns. (seven references)…

This study explored the relationship between expanded information and referral (I&R) services and traditional reference services in public libraries in North Carolina. Results show librarians feel I&R services should be limited to those closely related to traditional reference services. Other I&R services typically provided by social…

Describes the function of and services offered by the Congressional Research Service (CRS) of the Library of Congress, which is charged with meeting the research and information needs of the U.S. Congress. The interaction of research analysts and librarians within the service is discussed. (CLB)

Describes the background of and the concept, and purpose of a local file in the Pikes Peak Library District's community resource and information system. The year established, scope and function, and sample records are reviewed for the nine files that currently comprise the system. (two references) (MES)

Surveys the service marketing literature for models and data-gathering instruments measuring service quality, particularly the instruments SERVQUAL and SERVPERF, and assesses their applicability to special libraries and information centers. Topics include service characteristics and definitions of service; performance-minus-expectations and…

Describes a study that compared the cost-effectiveness of consolidated county libraries in large metropolitan areas of the Midwest with the cost-effectiveness of large city libraries which share service to the county with other large public library systems. The questionnaire used in the survey is appended. (Author/LRW)

Describes how the Indiana library community defeated a "Speaker's bill" in the Indiana House of Representatives that threatened public library interests. Topics addressed include the introduction of the bill, lobbying, and arguments against the bill. (SLW)

A collection of three articles presents three programs public librarians have created and implemented to engage the vitality and enthusiasm of young people together with library resources: (1) a summer reading club and "archeological dig"; (2) a young adult mystery festival; and (3) young adults socializing with seniors. (Author/JMV)

Discusses services offered by CARL UnCover, a commercial full-text article delivery service. The financial savings and benefits of using UnCover to supplement journal subscriptions is presented within the context of a case study of the University of Cincinnati system. (JKP)

Explores the braille production and distribution activities of the National Library Service (NLS) for the blind and physically handicapped. Discussion covers how titles are chosen for production in Braille, how a book is produced, responsibilities and activities of the Production Control Section of the NLS, and how patrons can find out if a title…

Contains 18 questions for librarians to ask that relate to the young adult sections in public libraries. Addresses issues such as signs, types of materials, local information, seating, paperbacks, types of shelving, displays, free handouts, and weeding the collection. (LRW)

The findings of the National Center for Education Statistics survey of public libraries concerning children's services and staffing and library-school cooperation are summarized. Introduces some of the qualitative and quantitative evaluative measures suggested in "Output Measures for Public Library Services for Children" (Walters, 1992)…

Provides an overview of the Michigan State University Instructional Software Collection, housed by the university library, and the Computing Resource Center, operated by the computer laboratory. Cooperative efforts between the two units, resources and services, collection development, electronic access to the collections, staffing, and publicizing…

Provides an overview of the facility, collection, and programs of the Museum of Television and Radio in New York City. The museum's computerized library is described, including hardware, interface, television or radio program viewing/listening services available to the public, and highlights of the collection. (MES)