Describes genesis of New York Metropolitan Reference and Research Library Agency (METRO) and the interlibrary services it offers. Laws and grants, cooperative acquisitions, continuing education for library staff, and suggestions for planning cooperatives (include all types of libraries, develop effective patterns of communication, develop shared…

Develops model of the reference interview which explicitly incorporates human information processing, particularly schema ideas presented by Marvin Minsky and other theorists in cognitive processing and artificial intelligence. Questions are raised concerning use of content analysis of transcribed verbal protocols as methodology for studying…

Discusses results of mail survey eliciting 180 responses from libraries concerning reference use of online databases. Reference database users profile, activity levels and online use, acceptance by librarians of online ready reference searching, administrative considerations, print materials and online availability, and ready reference questions…

Summary of survey of the American Library Association Reference and Adult Services Division (RASD) members concerning attitudes toward, need for, and preferences in acquiring information on automated information retrieval services. (KP)

This report provides summary information about public libraries in the 50 states and the District of Columbia for state fiscal year (FY) 2003. It covers service measures such as access to the Internet, number of users of electronic resources, number of Internet terminals used by the general public, reference transactions, public service hours,…

School librarians can be an important resource for school administrators, provided that the right relationship is in place between them. In this article, the author reports on the critical points emphasized with librarians/media specialists in a recent panel presentation on their changing roles: (1) the importance of building ongoing relationships…

This document provides a guide for writing a library technology plan. Three elements to consider are summarized: vision, mission, goals and objectives; establishing a committee; and services drive technology acquisition. Required components of an approved technology plan are listed, and a technology plan outline is presented that describes the…

This videotape is intended to help library staff examine assumptions commonly made about people and realize that these assumptions can create barriers to outstanding public service. Designed for front-line and part-time staff, this 20-minute videotape showcases the basics of diversity training in the library. It uses scenarios taken directly from…

The Council on Library and Information Resources (CLIR) brings together experts from around the country and around the world and asks them to turn their intelligence to the problems that libraries, archives, and information organizations face as they integrate digital resources and services into their well established print-based environments. In…

Many times summer language immersion administrators and instructors overlook the rich collections housed in various town libraries. Students of French immersion programs have an opportunity to utilize local libraries. This essay describes the facilities and services of five libraries in La Pocatiere, Quebec. A series of interviews of librarians…

This paper explores the potential for and progress of a gradual transition from a highly centralized model for cataloging to an iterative, collaborative, and broadly distributed model for electronic resource description. The purpose is to alert library managers to some experiments underway and to help them conceptualize new methods for defining,…

While librarians deliver a vital public service within diverse communities, they are often invisible in the community development process initiated by civic planners, activists, and local government officials. This book challenges librarians everywhere to get involved early and often by demanding a place at the community planning and development…

One component of the National Leadership Grants (NLG) program of the Institution of Museum and Library Services (IMLS) is to promote collaboration between museums and libraries. This research assesses NLG program potential and gathers insights to help IMLS facilitate library/museum partnerships. The research: provides an estimate of the percentage…

Chapter 1, "Preliminary Issues," explores the historical importance of the electronic publishing revolution, some of the terminology to be used in the book, and the differences and similarities between traditional and electronic collection development. Chapter 2, "What Is an Offer? The Electronic Resources Landscape," covers…