Six decision-making steps of the reference process were isolated through development of a model reference query. Instructional modules for each of the steps are described. The program is suitable for library school students or library paraprofessionals. (JAB)

Describes a model which uses patron arrival rate, length of time on the terminal, and library service policies to determine the minimum number of terminals needed. The model is then used to compare the effects of various service policies on the minimum number of terminals. (CLB)

This study examined the importance of negative searching, or searching to discover topics not previously explored in writing, and its oversight in the library literature. A survey of university faculty revealed a tendency to view negative searching as necessary to scholarly endeavors, but an online literature search showed little discussion of…

This look at changes in young adult literature and librarianship over the past 10 years discusses young adult librarianship in 1978; the development in 1978 of the "Young Adult Perplex" column reviewing adolescent literature; sex education; feminism; intellectual freedom; different perspectives of the column; and the current status of the field.…

Reports on a survey conducted to gather information on collection size, staffing, cataloging and classification, organization of serials and audiovisual materials, circulation procedures, and special patron services at each branch library of the 28 Florida community colleges. (DMM)

This essay addresses the ambiguity and confusion arising out of two values that have been embodied in American public library ideology since at least the last quarter of the nineteenth century: concept of the public library as community institution; the public library's emphasis on service to the individual. (27 references) (EJS)

Describes the Author Festival held every two years in Humboldt County, California, at which students meet authors of juvenile and young adult books. Though the festival focuses on the students, authors have the opportunity to discuss their works with each other, and the festival conveys appreciation of their works. (SRT)

Discussion of librarianship as practiced in rural areas of United States highlights advantages of rural environment which affect role of the library, i.e., interpersonal relationships, need for creative modes of information service, potential to provide insulation against personal anonymity, potential for impacting community, opportunity to…

This essay on problems associated with library reference service and personnel discusses the pros and cons of four approaches designed to improve staff utilization and quality of performance--hiring additional staff, automation, alternative staffing arrangements, and planning and rearrangement of priorities. Fourteen sources are given. (EJS)

Poses four issues concerning library catalogs and cataloging and presents suggestions toward resolution of these problems. Cost considerations, cataloging system design, the catalog's role in shaping service users receive and those they are encouraged to seek, and contradictory requirements of the catalog are highlighted. (EJS)

Discussion of choices posed by the current microtechnology revolution notes librarians' reluctance to utilize new technologies, ability of libraries to deal with success and fund new services, strategic decision facing libraries and professionals concerning essential "business" of libraries, new microcomputer portables and more powerful…

Reports results of 1983 survey of 25 public libraries and 1981 survey of 11 public libraries, both of which focused on facets of online information services--user fees, databases, documentation, equipment, miscellaneous services, and subject areas searched. The 1983 questionnaire and seven sources are appended. (EJS)

Discussion of fee versus free question for public library services includes definitions of access to libraries and access to information; reasons for charging fees; library users (adults, students, children); effects of public lending right and distributed publishing on recreational reading; and who should pay for services. Five sources are given.…

Discusses the introduction of computers and appropriate software (computer-assisted instruction, computer games, open-ended programs) into the public library children's room. Computer literacy as a public library goal, specific objectives of a program at Oakville Public Library (Ontario), and library role in the information age are highlighted.…

Addresses extent to which public libraries have served needs of organized labor over past 50 years and examines factors that have influenced services offered and how libraries have responded. Role played by AFL-CIO/ALA Joint Committee on Library Service to Labor Groups and future direction of services are noted. (22 references) (EJS)