This manual was written as part of a study entitled "Studying the Cost and Value of Library Services," conducted from fall 1993 through spring 1995. The goal of the study was to address the problem of developing models and methods for studying the cost and value of library and information services in a way that can be pragmatically…

This study was designed to analyze some of the services offered by Illinois libraries serving populations of fewer than 2,500, particularly in terms of how they operate and which circulation services are used most frequently. A questionnaire was mailed to 192 libraries, with 131 or 68.2% returning usable responses. Among the general findings: (1)…

This publication contains information from 20 state depository library programs. Reports from the Center for Research Libraries (Chicago) and the Library of Congress, which are officially designated as depositories by some states, are included for the first time. Reports provide information about: (1) name and address of reporting agency; (2)…

This SPEC Kit and Flyer focus on the extent to which Association of Research Libraries (ARL) libraries engage in formal or organized customer service programs. Seventy-five out of the 121 member libraries responded to the customer service program survey (61%). The SPEC Flyer discusses results in terms of customer service program characteristics,…

A task force was charged with developing a revised set of guidelines for public library service to children in Vermont. Together with the results of a survey of Vermont public libraries, the help of recommendations from other states, and the expertise of individual libraries, the task force drew up a number of guidelines. In the first section the…

This final report furnishes a summary of the special pre-conference symposium on "White House Conference on Library and Information Services '91: The International Dimension." This symposium focused on the many facets of global library and information services in the light of current needs, governmental programs, private sector…

This booklet was prepared as a point of reference for the delegates to the White House Conference to familiarize them with the meanings of library and information science related acronyms and terms. The first of three sections of the booklet provides a list of selected acronyms and their meanings. A glossary of selected terms related to library…

Not every library has a specific department or area to handle its gifts and exchanges. This function is a vital part of every library program. This presentation is designed to increase awareness of the valuable contribution that the gifts and exchange function makes to the overall library program. Some of the contributions of the gifts and…

A conference on academic library services to disabled students is summarized. Presentations which focused on the global context of library services and the information role of library personnel, the need to develop qualitative and quantitative standards dealing with technical as well as service aspects, the growing body of information resources on…

Several examples are given of libraries supporting the learning society. Among these are the Dallas approach to college-level exams and the roles of various special libraries in serving outsiders and those within their own organizations. (Author)

The harsh realities public libraries must face include the low esteem in which cities are held, city-dwellers' doubt of themselves, shrinking financial resources, and decreased readership. (Author/PF)

Examines the issues involved in Williams and Wilkins Co. v. United States in which a Court of Claims reversed the trial commissioner's decision that a library's distributing photocopied reprints of medical journal articles was copyright infringement. Argues that publishers of medical journals must be granted copyright protection against library…

A user evaluation of library services and facilities revealed a dichotomy of the user population into director and non-director subgroups. (Author/PF)