This paper discusses customer services in academic libraries. The first section addresses the concept of the "customer." Thereafter, the paper applies the metaphor of the producer and its consumers to the relationship between a university and its students. The second section looks at education as a process of refinement. Next, the…

This study investigated the use of an online authentic assessment tool to evaluate students' fluency with the World Wide Web (WWW). Participants included 120 middle and high school students with a strong technology background and a familiarity with navigating the World Wide Web. Using the online Web Expertise Assessment and accompanying WWW…

On December 1, 1955, Rosa Parks, a black seamstress, refused to give up her seat to a white man on a public bus in Montgomery, Alabama, and she was arrested. On that day, Rosa Parks became the mother of the modern civil rights movement. This study guide may be used as a companion to "The Rosa Parks Story" video which aired on CBS…

This intrinsic case study looks closely at one pre-service teacher in an early field program as she addressed the complexities of supporting the literacy learning of a group of students in a class for learning disabled students and a group of students in a regular class setting. Data were collected through surveys, observation notes, dialogue…

This Congressional hearing included presentations from several Title I educators and administrators who provided information on what Title I really looks like at the local level and what special challenges they face. Statements were made by a Florida elementary school principal, a Pennsylvania school superintendent, the Coordinator for Title I…

This book contains 101 practical, easy-to-implement, and classroom-tested strategies for different students in grades K-8. It provides specific ideas and materials for supporting the major strategies for differentiated instruction (curriculum compacting, tiered activities, learning centers, flexible grouping, and mentoring). Strategies are…

Maintaining that much of the prevailing public discussion and media "hype" surrounding gender issues in education amount to little more than anecdotal rhetoric and opinion, this paper examines evidence for sex differences in the experiences and outcomes of schooling from recent and emerging teacher and school effectiveness research. The paper…

Although not all current jobs require basic computer skills, technological advances in society have created new jobs and changed the ways many existing jobs are performed. Clearly, workers who are proficient in technology have a greater advantage in the current workplace and the need for technologically proficient workers will only continue to…

This program is a self-guided professional development experience that explains how to use multiple intelligences (MI) theory to improve teaching, learning, and achievement in elementary classrooms and schools. The program consists of one manual and six VHS videos, each of which corresponds to one of the six modules listed in the table of…

This book focuses on teaching reading in a multilingual setting. The book introduces core principles of effective reading practice, beginning with a definitive checklist grounded in a theory of reading. As the chapters progress, each item on the checklist is explained and illustrated in detail with examples of eight exemplary teachers who work…

This monograph offers papers presented at the 1998 annual meeting of the British Association for Applied Linguistics. After an introduction entitled "The Pluralisation of Literacy" (Teresa O'Brien), the papers are: (1) "National Literacy Strategies: A Debate" (Jill Bourne, Gunther Kress, Brian Street, and Alison Sealey); (2)…

This paper presents the results of a student survey on computer-mediated distance education (DE) at the College of the Canyons. The survey queried students about whether DE fit their lifestyle, previous DE courses, access to a computer, the Internet and e-mail, and whether they would enroll in an on-line course. A total of 906 surveys were…

This practicum was designed to increase the literacy growth of kindergarten students through the use of developmentally appropriate emergent literacy practices. The kindergarten language arts curriculum did not meet the diverse literacy needs of the kindergarten students. The goal of the practicum was to meet the diverse literacy needs of the…

Federal legislation requires that the Bureau of Indian Affairs (BIA) facilitate American Indian control of Indian affairs in all matters related to education. Accordingly, the BIA schedules annual consultation meetings in which tribes, parents, schools, and other interested parties can discuss educational issues and current BIA proposals. This…

This study examined how elementary teacher candidates in a program that emphasized the integration of computer-based technologies as tools for teaching and learning used technology, both personally and professionally, during the teacher preparation program. The study also examined factors that influenced their disposition to use and integrate…