Purpose: While the importance of measuring customer satisfaction levels is well established, less research exists on how organizations operationalize such knowledge. The purpose of this paper is to describe an action research (AR) case study resulting in a workshop model to operationalize the concept of value. The model facilitates organizational…

In March 2002, members of the National Technology Leadership Initiative (NTLI) met in Charlottesville, Virginia to discuss the potential effects of ubiquitous computing on the field of education. Ubiquitous computing, or "on-demand availability of task-necessary computing power," involves providing every student with a handheld computer--a…

The importance of knowledge to the effective development of economic growth in the twenty-first century has led to a number of initiatives such as lifelong learning, skills development and knowledge transfer. Of these, knowledge transfer has predominantly been concerned with the commercial exploitation of research knowledge. This article suggests…

Problem-based learning (PBL) is the use of a "real world" problem or situation as a context for learning. The present study explores the use of PBL in an online biotechnology course. In the PBL unit, student groups dealt with the ethical, legal, social, and human issues surrounding pre-symptomatic DNA testing for a genetic disease. Issues…

This article reports the results of a three-year study focusing on the experiences of a sample of lesbian, gay, and bisexual (LGB) people in the United Kingdom who were victimized by their peers at school. Data collected from 190 LGBs suggested that experiences of victimization at school were both long-term and systematic, and were perpetrated by…

Early childhood education in Hong Kong is in a transition time. The Hong Kong government's Education Commission is urging the field of early childhood education to engage in a substantial paradigm shift in order to achieve the goals of educational reform (Education Commission, 1999a). Informed by recent overseas research, government directives…

This study investigated the relationship between demographic variables of secondary Indiana career and technical education (CTE) instructors and program expectations for students with and without disabilities participating in CTE. Respondents' gender, age, level of education, years in current position, years in education, and training in special…

Purpose: The purpose of this paper is to describe educational MOOs--MUD, object-oriented (text-based, network-accessible virtual environments) and explore how teaching and learning in such a context impacts on students' inhibitions. Design/methodology/approach: Students enrolled in a course on the psychology of cyberspace interacted for 12 weeks…

Research on a week-long internship in inner city Chicago schools and community agencies revealed that "border crossing" can assist social studies preservice teachers in learning about the inner city, but critical reflection and long term program commitment to unlearning racism and developing multicultural teaching competencies are…

This case study investigates the development of the understanding of constructivist theory among students in a Masters level elementary teacher education program within a particular course. The focus of the study is a seminar entitled "Advanced Seminar in Child Development". The questions explored include: How do students' ideas of…

This paper reports the findings of a case study that explores the relationship between feedback and revision in the online teaching of two EFL adult writers. The model of feedback adopted was one of content-based feedback followed by form-focused feedback in a series of multidraft compositions. A quantitative analysis of minimal terminal units…

This article discusses the use of Esmeralda Santiago's autobiography "When I Was Puerto Rican" (1994b) as the foundation for an experiential learning project that brought two language communities: suburban college students studying intermediate Spanish and urban Puerto Rican students in an English-as-a-second-language (ESL) class. The…

This article provides a review and summary of six years of research on food assistance and nutrition issues on Indian reservations across America that was carried out by tribal college faculty, staff, and students through a federal small grants program. An assessment of the impacts and implications of this unique research program on the tribal…

Standardized rating scales are the most often used part of the multidimensional assessment of children's behavior. However, low cross-informant correlations raise concerns about the reliability and validity of the resulting scores. This study examined whether the manner in which behavioral constructs are measured differs across informants, across…

Web-based technologies are increasingly being used in schools to support teaching and learning. With a similar increase in access to computers and the Internet by students away from school, the opportunities for providing resources for enhancing their studies out of classtime is increasing. This study focuses on one such example of a web-based…