Investigates a national sample of 10 states and a case study of one state (Indiana) using the technique of internal control, both to understand how public library embezzlements occurred and to suggest areas of improvement in library financial management. Findings indicate embezzlement is a continuing problem; and better training in financial…

Discussion of the need for library administration to change from traditional methods based on power and competition focuses on the concept of servant-leadership. Explains characteristics of a servant-leader, including being authentic, being present, being vulnerable and choosing appropriate responses, being accepting, and being useful. (LRW)

Offers suggestions and strategies designed to enhance skills for planning, motivating, and implementing organizational change for librarians assuming the role of change agent. Highlights include the human side of change, including fear and anxiety; and a process model of change that includes three stages: endings, transitions, and new beginnings.…

Discusses the need for planning in public libraries. An example of successful planning in a small, rural library system is given; the importance of providing staff time for planning is emphasized; recommendations for administrators are offered; and an annotated bibliography of planning materials prepared for the Public Library Development Program…

Explores management techniques for efficient use of student desk attendants in the reader service operation of a typical academic law library. Several practical tasks that students can do are suggested, and student training manuals and supervisory considerations are discussed. (seven references) (MES)

Discusses the increase in circulation over the past seven years at the Queens Borough Public Library. Improvements in collections, promotion, and services responsible for this increase are examined, and circulation data are presented in graphs. (MES)

Briefly describes the career of Herbert Goldhor and discusses two aspects of his contributions to librarianship: public library service and administration, including the collection and publication of data for analysis and use by researchers and decision makers; and scientific research in librarianship. A chronological list of over 175 publications…

Contributors from five libraries--Bentley College, Boston University, the College of Charleston, the University of Wisconsin at Eau Claire, and the Resource Sharing Alliance of West Central Illinois--describe their automation projects, including staff impact; costs and funding; time and schedules; users; computer support; vendors; and consultants.…

Describes a survey of 192 special library and information center managers in Brazil that examined managerial activities and factors accounting for variation in managerial jobs. The results are discussed in terms of personal and organizational characteristics, perceived importance of managerial roles, and perceived preparedness to perform…

Argues that in-house database building offers possibilities for staff development, can provide important links between the library and the community, and can become important tools for local networking and cooperative collection development. Issues related to database planning, design, and testing are discussed, and several examples of existing…

This review of the effectiveness of bibliotherapy as a correctional rehabilitation tool discusses the need for library educators and associations to recognize that the function of prison libraries is to advance the freedom to read, not to provide formal educational or rehabilitational programs. (10 references) (CLB)

A library director and a university professor of English, who has also served as acting director of the library, engage in a dialogue about the role of the interim or acting director. Although they bring quite different perspectives to the discussion, they agree on the fundamental role and responsibilities of the interim director. (Author)

The past decade has seen an increasing emphasis on customer service in business research and management. Two concepts in understanding business customer service practices are discussed: the service encounter and total quality management. Highlights include customer service research and practices in business; implications for library reference…

Discusses administration, leadership, and management in academic libraries. Factors that meet the work-related needs of librarians and that lead to successful management are suggested, including sufficient knowledge, a measure of control over work, participation in decision making, and a sense of ownership in library service. (three references)…

Describes an effort by the Illinois Library Association to encourage and coordinate the continuing professional development of Illinois librarians through a Mentoring Network. The pilot project proposal is outlined, and the current situation is described. (eight references/notes) (EA)