When most people think about the water coming from their kitchen faucets, they seldom consider where the water originates and how transporting it to their homes has environmental impacts. Utilities that supply water know the complexity of their systems, but from their position as a "utility," they view their job as supplying safe water…

Park and Shaw shared the impact on organizations from unmotivated and unsatisfied employees link to higher turnover ratios. The use of emotional intelligence in manager training lowered employee turnover by 13%. The problem address in this Delphi study was that small utility companies do not have an emotional intelligence plan in place for…

This study reviewed the evolving capabilities of hydro-drones, Unmanned Aerial Vehicles (UAVs) which are used for spraying and cleaning with a focus on water management, and it revealed that the unique capabilities of hydro-drones offered the potential to create challenging and rewarding education and training programs, designed to provide new or…

The focus of this study was derived from staggering attrition rates that it calls centers year over year. At times call centers post-COVID-19 pandemic saw attrition rates fluctuating between 30%-50%. With any job there are challenges that are faced. These attrition rates stand 28%-40% higher than the United States 2023 national attrition rates of…

Although obscured in congressional debates over the Biden administration's broader domestic policy agenda, there is bipartisan consensus on the need to do more to ensure clean drinking water in schools and communities. Earlier this year, the U.S. Environmental Protection Agency (EPA) published revisions to rules on tightened restrictions on lead…

It is now widely understood that societies must rapidly decarbonize to avoid the worst impacts of future climate change. To contribute to this urgent effort, academic libraries should develop an understanding of the carbon footprint resulting from their activities. This article shares the results of an effort at the Penn State University Libraries…

This dissertation studies two distinct but equally essential industries: higher education and water utilities. In the context of higher education, I investigate the impact of subsidies on equilibrium prices and quality levels. For water utilities, I explore the differences between public and private providers in terms of productivity and…

Employees engage in informal learning to solve a workplace problem and to gain knowledge at the time the need arises without waiting to attend a scheduled training session (Jacobs & Park, 2009; Livingstone, 1999; Schugurensky, 2000; Schurmann & Beausaert, 2016). The definition employed in this study is the self-guided pursuit of knowledge,…

Few and fairly limited measures of public energy literacy exist, especially in the Canadian context. We argue that more needs to be known about the public with respect to their energy-related literacy, given their increasing involvement as informants to and participants in energy systems and sustainability transitions. In this article, we describe…

Purpose: The coronavirus crisis has a huge impact on how we work, learn and even live; the purpose of the study is to bring insights on different approaches to deal with challenging situation like COVID-19. For this reason, the study will facilitate to develop understanding on how to conquer the hurdle of business continuity during challenging…

Addressing food, energy, and water issues through a systems approach is essential for Native American communities, where climate change, natural disasters, and pandemics further strain access to these vital resources. Tribal communities experience a disproportionate impact from these global crises, which heightens and exposes existing…

Commonfund's Higher Education Price Index® (HEPI) data show that costs for colleges and universities rose 3.4 percent in FY2024, a decreased rate of inflation compared with 4.0 in FY2023 and 5.2 percent in FY2022. (FY2024 covers the period from July 1, 2023, to June 30, 2024, and coincides with the budget year of most educational institutions.)…

Safety training programs are a popular method, in industry globally, to increase awareness of risks to employees and employers and plays a critical part in reducing safety incidents. The most frequently used method to assess the effectiveness of the training is to have the participants answer Multiple Choice Question (MCQ) and True/False (T/F)…

Commonfund Higher Education Price Index® (HEPI) data show that costs for colleges and universities rose 4.0 percent in FY2023, a decreased rate of inflation compared with 5.2 percent in FY2022 and up from 2.7 percent in FY2021. (FY2023 covers the period from July 1, 2022, to June 30, 2023, and coincides with the budget year of most institutions of…

This study aims to: (1) test and analyze the role of knowledge management and competence in innovation, (2) test and analyze the role of knowledge management and competence on organizational performance, (3) test and analyze the role of innovation on organizational performance, (4) test and analyze the role of management knowledge of…