Discusses the possibility of a federal collective bargaining law governing all State, county, and local government employees and the likely effects of such a law on public education. (JG)

Some tenure problems could be alleviated by creating clear standards and practices for hiring, promotion, and dismissal; others could be lessened through more attention to definitions and procedures. (Author/PG)

Five differing viewpoints are presented concerning the success of affirmative action in higher education. (PG)

If a trainer thoroughly analyzes organizational factors external to training, he may discover that training is not the necessary factor for improvement. (Editor)

Suggests how one might go about planning and implementing an affirmative action program, beginning with the assumption that a person knows little about affirmative action demands. (Editor)

This annotated bibliography focuses on contemporary sources that address customer service in these changing times, as the service is influenced by business communication activities and skills. Twelve selections are presented. The annotations date from 1980 to 1989. (NKA)

This study examined the relationship between a superior and subordinate's interpersonal need orientation and subordinate job satisfaction, based on W. C. Schutz's Fundamental Interpersonal Relations Orientation theory which suggests that compatible interpersonal needs are characterized by relational satisfaction. Subjects, 118 people in 59…

A study examined public perceptions of unethical employee acts as a function of variations in a corporation's cultural image, with emphasis upon the effect of congruent and incongruent organizational messages upon the perception of the degree of unethicality. Subjects, 200 adults approached at public locations, were asked to: (1) read one of three…

Relatively little empirical research has been done on the supervisory referral of employees to employee assistance programs (EAPs). Inclusion of constructive confrontation (supervisory referral) into program standards and its continued promotion as a "central strategy" of program theory and operation calls for critical investigation of…

A content analysis of the photographs included in four employee magazines was conducted for the period of 1978 to 1983 to investigate the manner in which the publications used photographs to carry messages about people, their relationship to the organization, and the work environment. The publications selected for analysis were all employee…

To compare the ways staff and free-lance writers handle ethical issues, several writers were interviewed for personal experiences, and several daily and weekly newspapers and regional magazines were surveyed. Results indicated that the shield laws protecting staff writers do not apply to free-lance writers. Neither do the rules governing conflicts…

The screening of workers for health problems has been ubiquitous in the worksite for many years. These screening procedures may have ethical and policy implications. Three common types of screening in use include pre-employment, early identification of health problems, and employee monitoring. Pre-employment screening may be used to screen out…

A study was conducted to provide a scientific database about the prevalence, dynamics, and effectiveness of pay-for-knowledge plans. (Pay-for-knowledge is an innovative compensation system that bases salaries, not on particular job classifications, but rather on the repertoire of skills that an employee possesses.) A four-pronged research design…

A study analyzed the responses of chief executive officers (CEOs) and company presidents to a leadership test and an organizational environment test, to determine whether these individuals' managerial approaches coincided with their characterizations of their organizations' environments. Subjects, CEOs or presidents of 65 randomly selected…