Triangulation, the combination of methodologies in the study of the same phenomenon, can be used to address a number of concerns arising in organizational communication research. This approach was used in a study of organizational culture by employing qualitative interview research to help interpret or place in context the results of statistical…

The key to the success of the Marriott Corporation is its emphasis on employee satisfaction and training. Because it is a service industry, the Marriott Corporation relies on the quality of the contact between its employees and its customers. Education is also a service industry in which this contact is vitally important. Some ingredients of…

Most business, educational, governmental, and industrial organizations use traditional manager-centered assessment and developmental approaches to fulfilling human resource needs; employee conformity supercedes employee expectations, needs, and skills. Principles of employee-centered management, listed in the article, are not understood. Major…

Employers must take into consideration (1) that workers have an innate desire to learn and to grow on the job and (2) that college graduates take jobs previously held by those with less formal education, if they are to attract, motivate, and retain workers. (AG)

Discusses the impact of state school equalization aid and collective bargaining on educational finance and argues that equalization and collective bargaining are both important steps in a progression toward the democratization of education. (JG)

Three samples of graduating students, drawn from engineering, education, and social sciences, were tested before and after a period of full-time employment for changes in attitudes toward authority. The hypothesis that negative attitudes would decline and submissive responses would increase for subjects making the transition from university to…

Middle managers (n=58) were presented with three check lists containing effective and ineffective managerial traits. Each manager was asked to describe a superior, a peer, and a subordinate. Multidimensional scaling solutions were then calculated from these check list data. Ratings, obtained on five properties, were used to interpret the…

Industrial objectives, if they are employee oriented, produce feedback, and the motivation derived from the feedback helps reduce turnover. Feedback is the power to clarify objectives, to stimulate communication, and to motivate people. (Author/MW)

Companies should take a hard look at the effect its policies and goals and the morality of its operations may be having on its most valuable asset, the company executive. (Author)

The report on a U. S. Civil Service Commission study of disincentives to effective training offers a summary of the disincentives process, a training climate check list, and practical suggestions for minimizing impediments. (MW)

The author examines factors underlying the bias against male secretaries, which employers themselves find difficult to verbalize. Sex stereotyping is discussed, and methods schools can use to combat it are pointed out. (Author/AJ)

Understanding and interacting constructively with others are skills that training can develop; unskilled professionals can actually be damaging. A model based on Robert Carkhuff's THE ART OF HELPING is presented for managers interested in "helping"--which occurs when one person in an interaction leaves with more than he came with. (Author/AJ)

A management development program at an RCA division is based on the views subordinates have of their supervisors. (Author)

The long-term cost savings in keeping a plant really safe are very high indeed; so are those in cafeteria subsidies or apprenticeship programs. The author calls for a long-sighted view of personnel welfare expenditures as an investment in people. (Author/AJ)

There has been much recent attention given to stress and the negative side effects associated with excessive stress. Employers need to recognize the effect that stress can have on the productivity and attitudes of their employees. To examine work-related stress and to develop stress management strategies, a study was conducted of flight attendants…