Designed to accompany a Cross-Cultural Training Workshop for supervisors of limited-English-proficient (LEP) employees, this "train the trainer" manual can be used as a resource for individuals who have some experience as cross-cultural trainers or as an orientation for novices in the area of cross-cultural communication. The workshop is…

This study explored how regular teachers (N=20) and special education teachers (N=20) think and make instructional decisions about special needs students. Teachers viewed a videotape of a reading comprehension lesson for a small group of third grade students. One student was a target for observation and classified as learning disabled.…

This paper reports on a project designed to improve student achievement through better communication between parents/guardians and teachers of 7th-grade math students in a large, north-central Illinois urban community. Analysis of probable-cause data revealed that no structured means of communication existed. Attempts to communicate were thwarted…

This practicum sought to reduce the number of inappropriate referrals to a rural school system's Special Education Department from the private sector, by increasing the private sector's knowledge of eligibility criteria for learning disability services. A school social worker conducted individualized consultations with clinicians in the private…

A case study used focus groups to examine employee attitudes and concerns. Subjects, about 60 employees and managers of a major university teaching hospital in the southeast, were formed into 4 focus groups to discuss their attitudes. Employees hoped that management would use the information gathered to improve the communication environment and…

Articles collected in this issue of UNICEF News deal with different aspects of the theme of communication in development programs. Specifically, topics covered include (1) communication as a total process and the role of communication in overcoming obstacles to social change; (2) a village education and resource center, in Bangladesh, committed to…

Based on multidisciplinary research findings, this report proposes an information processing model of employees' response to highly stressful information environments arising during organizational crises. The introduction stresses the importance of management's handling crisis communication with employees skillfully. The second section points out…

This paper presents a case study of the development of the Professional Analysis Team (PAT) program structured after the Quality Circle program used in industry. Modifications and innovations of the Quality Circle program are examined, and essential characteristics are outlined. The PAT program, designed to enable education professionals to use…

Intended to assist those teaching or researching in the area of aging and communication, this bibliography contains more than 200 references to books, dissertations, pamphlets, and journal articles. The entries are arranged into the following categories: (1) attitudes toward aging, (2) coping with communicative impairments, (3) interpersonal…

By examining curricular development, assessing teaching strategies, presenting experiential/simulated learning techniques, reviewing pertinent literature/media resources, and treating selected problems/barriers, this course guide seeks to address the issue of changing pedagogical techniques and learning strategies associated with intercultural…

A study examined the relative effectiveness and synergistic effect of two treatments for reducing speech anxiety--Self-Statement Modification (SSM), a therapy focused on modification of cognitive behavior; and Modified Desensitization (MD), a therapy focused on physiological variables, utilizing relaxation training, group hierarchy construction,…

The field of intercultural communication study may be best explored by analyzing sojourners, individuals who leave their homes and travel abroad to learn as students, workers, or occupational trainees. A review of the early research reveals that the similarities of well-traveled sojourners' communication behavior and general outlook is greater…

A discussion of Esperanto in the modern world outlines the rationale for the use of an international language, the role of Esperanto in promoting international communication, Esperanto-related organizations and services, and the characteristics of the language that make it useful and easy to teach. Also included are a fact sheet describing the…

This paper presents one of five categories of findings of a qualitative study of students' experiences of challenges encountered in a web-based graduate program. The findings relate to the category of experiences with online asynchronous discussions. Data collection relied on a discussion, questionnaire and interview all conducted within WebCT™.…

This paper on the importance of intercultural communication focuses on the health care needs of people in the United States and other countries and on the communication problems the diverse cultures of these countries present for health care professionals. The paper first discusses the cultural orientations of Mexican immigrants in the United…