The problem addressed in this study was that customer education programs are intended to strengthen customer loyalty; however, research on the effects of customer education on customer loyalty remains insufficient. This phenomenological study investigated how the lived experiences of customers' participating in financial services' customer…

Over decades the collaborative mode and an especially keen sense for the benefits of international cooperation have driven the agenda of individual universities and national higher education systems alike. With the motto "internationalization in times of globalization," a range of positive connotations have entered university policies.…

This study analyzes Indonesian and Malaysian universities in order to evaluate the reality of higher education in both countries, uncover the dynamics and causes influencing higher education, and disclose the similarities and contrasts between the Indonesian and Malaysian systems. Birdy's comparative descriptive method was used. This research…

With the growing trend of globalisation and the internationalisation of higher education, China actively recruits more international students to study at Chinese universities. Notably, international doctoral students are a significant cohort in this trend. Although many studies have investigated international students' learning experiences in…

Purpose: This study empirically investigates the influence of students' brand attitudes and perceptions of brand fit on their study intention vis-à-vis international brand alliances and individual brands after alliance. Design/methodology/approach: Structural equation modelling (SEM) was used in data analysis, and a questionnaire was administered…

Methodological nationalism (MN) pervades higher education scholarship and practice, particularly in the arena of globalisation of higher education (HE) (Shahjahan and Kezar 2013). MN refers to the assumption that national boundaries define the natural category or unit of analysis for society. Drawing on affect theories, this conceptual article…

Pursuing world-class universities, China has emerged in recent decades as an increasingly popular destination for internationally mobile academics. The goal of this study was to identify current education policy dispositions toward foreign faculty at the national and institutional levels in China. Findings indicate that within China's higher…

Drawing on Pierre Bourdieu's analysis of the competition for economic, social and cultural capitals within educational fields, this article reports empirical research from 49 in-depth interviews with graduate students at four elite universities in the USA and the UK. It argues the brands of elite global universities work to reproduce social and…

Over the last few decades, the active promotion of or government acquiescence in a surge of private higher education (PHE) has become a common phenomenon globally. This study examines the specific contributions and pitfalls of private higher education institutions (PHEIs) using questionnaires, interviews and documentary analysis as data gathering…

This research uses i-graduate's International Student Barometer to investigate whether overall satisfaction and institutional recommendation are influenced by student nationality and destination country, while controlling for the covariates of learning experiences. The result of our analysis is the identification of a conceptual framework for the…

Purpose: The purpose of this paper, systematic literature review, is twofold: to identify the factors influencing graduate job choice and to propose a theoretical model that can be useful for future research. Design/methodology/approach: Thematic analysis of the literature available till June 2020 has been reviewed using electronic databases such…

Creating the conditions that foster student engagement, success and retention remains a perennial issue within the higher education sector. Traditionally satisfaction has been prioritised in assessing student success. A more expansive, holistic and ontological perspective of the student experience that takes into account who and what students are…

The study aimed to identify the Impact of digital divide in its dimensions (Technological dimension, Knowledge dimension, and Legislation & laws dimension) on the quality of education (University presidency's commitment to quality, Academic reputation and published scientific research) at Al-Ahliyya Amman University. To achieve this goal, the…

While satisfaction, engagement and retention of academics has been widely discussed, there is less acknowledgement that a university must first convince high-quality academic talent of the benefits of joining their institution. This paper sought to identify the key factors that influence early-career and aspiring academics to choose employment…

The concept of the world-class university has proliferated throughout the world, yet there is no universal consensus on how to define these elite institutions. Without a unified definition, rankings have become a direct proxy for sense-making in the sector and a commensurate indicator that decision-makers have used to understand the world-class…