No doubt there are detractors who cringe at the prospect of connecting the term customer service with an institution of higher education. Some may consider the term demeaning. However, given the college funding crisis and current economic climate, a quality customer service strategy is a prudent adjunct to any marketing activity undertaken. It is…

This article examines the educational ideas of Fred Morrow Fling (1860-1934). A practitioner of "scientific history," Fling believed that the principal goal of history education was to teach the historical method through the analysis of primary sources. Unlike his contemporaries, who saw sources as useful for adding interest to lessons, Fling…

Library transformation requires a cohesive vision and execution. Beyond excellent management, organization, technical deployment and collection development, success of the public library as a sense of place requires additional dimensions. This includes attention to the details of environment, presentation, ambiance, graphics, customer service and…

This study investigates the relationship between classmates seeking out a student for advice (advice prestige) and that student's academic performance. Students' conversations could inhibit or encourage their academic performance depending on the conversation's topic. Specifically, it is hypothesized that as more classmates report asking a student…

The annual US News and World Report (USNWR) Guide to America's Best Colleges is much anticipated by both high-ability high school seniors and college and university administrators. In this paper, we use a decade of Colgate University "Admitted Student Questionnaire" surveys to estimate the influence of changes in a school's USNWR rank on…

In June 2005, shortly before Rev. John I. Jenkins, CSC, became president of the University of Notre Dame, the United States Conference of Catholic Bishops released a pastoral statement, "Renewing Our Commitment to Catholic Elementary and Secondary Schools in the Third Millennium." This document, building upon the rich experience of two…

This article presents a keynote address delivered by Al Gini, Professor of Business Ethics in the School of Business Administration at Loyola University in Chicago, at the University Continuing Education Association (UCEA) 93rd Annual Conference, March 26, 2008, New Orleans, Louisiana, on the topic of "Liberal Education in an Interdependent…

The last decade has seen increased interest in various aspects of the UK doctorate. This report brings together issues arising from national policy developments, the doctoral researcher cohort, the diversification of doctoral level provision in the UK and the development of the third cycle in the Bologna process. Through discussions with key…

The arrival of university ranking has changed the landscape of higher education all over the world and is likely to continue to influence further development nationally and internationally. This article provides an overview of rankings systems in which Australian universities feature and it goes on further to discuss the impact ranking systems…

In this article, the author argues that American higher education is allowing itself to be held hostage by the rankings industry, which can lead institutions to consider actions harmful to the public interest and encourage the public's infatuation with celebrity at the expense of substance. Instead of sitting quietly by during the upcoming ratings…

The list of recognized creators is constantly changing with the passage of time. An up-to-date list of recognized Chinese creators emerges from a survey of a large sample of Chinese students in various places in China. To understand the sustainability of the creators' fame, this study examines how the creators' personal characteristics affect…

Should an academic have respect toward cultural differences, including variety in language? A. Suresh Canagarajah has written extensively about global English and its power over vernacular languages, stressing that language learning is not a politically neutral activity. English teachers carry with them the possibility of ideological domination…

Student learning and development do not occur without teacher learning and development. Not any teacher development will do, though. The old flaws of weak and wayward staff development are well-known--no staff development, in which trial and error are assumed to be enough; staff development that is all ideas and no implementation, i.e. the…

Scott and Meyer (1991) suggest that individual organizations must conform to elaborate rules and institutional scripts to achieve legitimacy. In the case of the College of Business at Potential University (pseudonym), legitimacy was accreditation from the Association to Advance Collegiate Schools of Business (AACSB). This case study used Benson's…

This study uses the admission scores of Taiwan's Joint College Entrance Examination (JCEE) and occupational wage data to estimate the reputation values of engineering and medical schools in Taiwan. It is found that the reputation values of medical schools are more than twice those of engineering schools. It takes about 7 and 19 years of work for…