Educational institutions rank second among the largest service industries in the United States with more than 9.1 million employees. Unfortunately, higher education institutions have shown a lack of orientation towards clientele service. Okaloosa-Walton Community College (OWCC), a comprehensive college enrolling approximately 16,000 students…

The nature of the work environment as perceived by non-instructional staff was studied at the University of Michigan. Content analysis was undertaken of responses to open-ended survey questions answered by 4,891 non-instructional staff. Qualitative data from the content analysis were analyzed and compared to results of a quantitative data analysis…

This participant's manual covers "Systems and Policies," the third module of a four-module training program for all individuals employed in programs funded by Oklahoma's Developmental Disabilities Services Division. This includes van drivers, recreation workers, residential staff, administrators, case managers, secretarial/clerical…

This book offers a systematic examination of how teachers react--and how teaching and learning change--when computers come into the classroom. It describes a longitudinal study which took place in 13 elementary schools (8 public, 3 parochial, and 2 private) in Kentucky. Through a variety of data collection methods, the study explored and…

This technical and vocational education (TVE) profile on Bangladesh is one in a series of profiles of UNESCO member countries. It is intended to be a handy reference on TVE systems, staff development, technical cooperation, and information networking. An overview of the report appears first. Part I provides general information on the physical…

This technical and vocational education (TVE) profile on Bhutan is one in a series of profiles of UNESCO member countries. It is intended to be a handy reference on TVE systems, staff development, technical cooperation, and information networking. Part I, Policy Concern, provides general information on the education delivery system, the role of…

One of the most important responsibilities of academic leaders is to encourage and provide continuing professional development opportunities for themselves, faculty, and staff. Retreats are very effective vehicles for professional growth, providing an opportunity to discuss their experiences and different issues. For over 25 years, the most…

Tacoma Community College (TCC), in Washington, has implemented a comprehensive professional development program to serve the training and development needs of its employees. Program goals include promoting student success through curriculum review and teaching development, increasing opportunities for professional development, building a positive…

Celebrating diversity is critical for maximizing the benefits of the diverse makeup of faculty, students, and communities served by colleges. Understanding the importance of diversity is important for academic leaders because their attitudes towards diversity influence the perceptions of others in the institution and can affect hiring practices…

Some of the few U.S. studies on the link between training and productivity have used a subjective measure of productivity or a measure of the productivity of the most recently hired worker relative to a fully trained worker, rather than output, labor productivity, total factor productivity, or value-added measures. Administered by the U.S. Bureau…

The National Center on the Educational Quality of the Workforce's National Employer Survey represents a unique source of information on how employers recruit workers, organize work, invest in physical capital, and use education and training in the workplace. The U.S. Bureau of the Census administered it as a telephone survey to a nationally…

A study explored the savings and/or costs associated with employers' decisions to use school measures--grades, teacher recommendations, school reputation--to screen job applicants. Using the results of the National Center on the Educational Quality of the Workforce's National Employer Survey, the analysis focused on two questions: (1) whether…

The Partnership Schools Initiative (PSI) originated among Texas schools in 1992 as a network to create an educational system for achieving excellence and equity for all students. Participants in the network developed a matrix to be used by schools embarking on restructuring efforts, which identifies what leaders of successful schools can do to…

This three-part pamphlet presents 52 ideas contributed by 19 administrators at California community colleges for boosting the morale and performance of college administrators and staff. Following a list of contributors, the first part provides 39 suggestions for acknowledging contributions and encouraging staff members, including writing short…

The Task Force on Career Planning and Placement in the University of Florida's College of Agriculture (COA) reviewed career planning and placement services available to COA students and made recommendations to define, expand, and improve the COA career planning and placement program. COA has a strong need for a comprehensive career planning and…