Advises how to improve sales success by defining selling as the management of buying. Suggests changing one's approach from selling to helping people buy, by understanding customers' point of view. (SK)

Evaluation of manufacturers' responses to 300 consumer letters of praise or complaint as well as consumer's reactions to responses concluded that (1) businesses should tell consumers their input is appreciated; (2) sincere, personal responses are preferred; and (3) coupons, refunds, or similar gifts should be sent with letters. (SK)

In interviews, 19 female juvenile delinquents (ages 14-18) discussed communication and their reactions to problems. The majority knew ways of communicating positively but often used negative, aggressive, or violent behaviors. Their backgrounds included a history of maltreatment and special education. (SK)

Purpose: To examine the extent to which sentences retain their levels of spoken intelligibility relative to other sentences in a set (the "sentence effect") across different types of signal distortion. Method: The Central Institute for the Deaf (CID) sentences were rendered difficult to understand through the addition of broadband noise. These…

Rates of co-morbid psychiatric conditions in children with Pervasive Developmental Disorder-Not Otherwise Specified (PDD-NOS) are hardly available, although these conditions are often considered as more responsive to treatment than the core symptoms of PDD-NOS. Ninety-four children with PDD-NOS, aged 6-12 years were included. The DISC-IV-P was…

The ADOS characterizes socio-communicative deficits in autism spectrum disorders (ASD). In this study the effect of module choice on ADOS classification was examined. For 74 participants (52 autism, 22 PDD-NOS), Module 1 and Module 2 were administered in a single session. Fifty-one participants maintained ADOS classification, with 17 more impaired…

The mechanism by which humans perceive others differs greatly from how humans perceive inanimate objects. Unlike inanimate objects, humans have the distinct property of being "like me" in the eyes of the observer. This allows us to use the same systems that process knowledge about self-performed actions, self-conceived thoughts, and…

Lynn Zimmerman and Anastasia Trekles Milligan examine technological communication from the perspectives of two instructors, one a digital immigrant and the other a digital native. Today's students are digital natives, reared in a world permeated by interactive technology; as a result, they are used to a model of communication that is significantly…

This article examines the risk factors and characteristics of clients with hearing loss, including inequitable access to education and mental health care services, financial barriers, communication problems, and societal discrimination. Culturally specific counseling approaches and techniques for mental health counselors serving clients with…

Many current (online) help systems fail because users refuse to use them or, even if they do so, they do not perceive them as helpful. There is an obvious gap between the intentions of the help content authors and the achievement of objectives concerning the perceived usefulness by help users. Problems may be divided into psychological and…

The number of children with autism served in early intervention or the public school system appears to be growing at an alarming rate. This article provides a basis for understanding this dramatic increase. In addition, the authors present a brief overview of the characteristics of autism, research on early behavioral indicators of infants and…

We tested the effects of an intensive tact instruction procedure on the emission of verbal operants in non-instructional settings by three preschool students with developmental delays. The participants were selected because they emitted low numbers pure verbal operants in non-instructional settings throughout the school day. Specifically, we…

Autism is a disorder characterized by a core impairment in social behaviour. A prominent component of this social deficit is poor orienting to speech. It is unclear whether this deficit involves an impairment in allocating attention to speech sounds, or a sensory impairment in processing phonetic information. In this study, event-related…

Examines the traditional Japanese model of university teaching and compares it with the traditional model found in American universities. After a comparative analysis of both approaches, he discusses and raises questions about the feasibility of developing a truly universal methodology, given deep cultural differences and expectations. Describes…

Research on graphic symbol learning suggests that symbols with a greater visual resemblance to their referents (greater iconicity) are more easily learned. The iconicity hypothesis has not yet been explored within the intervention protocol of the Picture Exchange Communication System (PECS). Within the PECS protocol, participants do not point to a…