Monitors several measures of progress toward a breakthrough improvement in computer manuals. Reports observations from a benchmark study of the state of the art in computer manuals, both paper and online. Suggests additional areas for improvement. (RS)

Investigates the extent to which draft reviews improved the technical accuracy of two computer documents. Finds that draft reviews encouraged reviewers to make suggestions about all aspects of a document, not only technical accuracy. Recommends that draft reviews be supplemented by numerous other quality control techniques such as user reviews and…

Explains format, style rules, and lexicographic conventions that improve clarity and precision in a technical glossary. Discusses general rules, rules of style, rules of grammar and syntax, and rules for figures. Describes the computer display techniques and file management system used to develop such a glossary. (SR)

Examines the collegiate version of "Writer's Workbench" (a computer program that analyzes the surface elements of students' writing and provides feedback to assist in revision) on the writing of sophomore technical writing students. Concludes that "Writer's Workbench" can be an effective but limited tool for technical writing…

Addressing the difficulty encountered by many vocational students in narrowing, focusing, developing, and structuring their ideas for technical writing projects, a computer program was designed to provide these students with a simple, time-saving method of brainstorming and organizing their thoughts. By asking thought-generating questions…