This paper discusses the technical features necessary for a good World Wide Web (WWW) discussion forum, the fact that it should be seen as part of a more general cooperative space, and psycho-sociological aspects that are essential for success. The first section introduces the paper and lists reasons why newsgroups are generally more successful…

This paper summarizes a 10-month long research project conducted at the IBM T.J. Watson Research Center aimed at developing the design concept of a multi-institutional art and culture web site. The work followed a user-centered design (UCD) approach, where interaction with prototypes and feedback from potential users of the web site were sought…

Over the last year the J. Paul Getty Trust's Web presence has evolved from a group of disparate, independently maintained Web sites into a homogeneous consistently branded one. This transformation recently culminated with the implementation of a leading Content Management System (CMS). There were and are many process-changes and challenges in…

This paper is an analysis of Intranets and Extranets at selected state libraries in the United States. The paper does not review World Wide Web sites designed for use by the general public; rather, it focuses on Web sites designed and delivered by the state library to a targeted audience, typically state government employees, state library…

This paper documents the authors' efforts at constructing, deploying, and analyzing Snapshot Surveys in a range of educational settings. The Snapshot Survey Service is an Internet-based technology that enables educators at the local, state, and even national level to survey, quickly and at low-cost, other educators on issues that are particularly…

Effective navigation is becoming more and more critical to the success of electronic commerce (E-commerce). It remains a challenge for educational technologists and Web designers to develop Web systems that can help customers find products or services without experiencing disorientation problems and cognitive overload. Many E-commerce Web sites…

Reports on the human factors considered in the design and implementation of a digital museum for historic costume. Starting with an elicitation and analysis of the qualitative and functional needs of its users, an evolutionary prototype was developed for a model of digital archiving that delivers a gratifying Web experience, visually and…

This paper describes the design of a Southern Association of Colleges and Schools (SACS) World Wide Web site to act as a living documents repository for university accreditation. Topics addressed include: instructional design and development of a functional flowchart; interface design; and interactive elements, including bulletin boards and…

The usability test team examined design problems that limit the ability of instructors at the Indiana University to use data entry forms on the School of Education Web site. The forms permit instructors to publish information about themselves and about courses they teach on the School of Education Web site. Faculty and graduate student instructors…

This paper discusses the need for and the design requirements of generic chatroom software that is readily configurable to particular domains and that is also extensible. The architecture of a client/server chatroom generation system, ChatterBox, implemented in Java, is presented. The following components of ChatterBox are described: (1) the basic…

This paper presents a research project conducted by the Department of Information Science in cooperation with the Saarland Museum, the art museum of the Federal State of Saarland, Germany. The study had two aims. The first was to evaluate some methods of usability engineering for the Web, and the second was to evaluate the usability of the…

Findings from a study of users' multitasking searches on Web search engines include: multitasking searches are a noticeable user behavior; multitasking search sessions are longer than regular search sessions in terms of queries per session and duration; both Excite and AlltheWeb.com users search for about three topics per multitasking session and…

The purpose of this study was to examine the relationships between cultural differences and the design of personal Web pages. The research questions were: (1) What differences can be detected between how American and Chinese students employ symbol systems in their personal Web pages? (2) What differences can be detected between American and…

This paper presents an academic World Wide Web authoring tool called AutoHTML. This tool, a work in progress, is designed to allow the novice user the ability to construct high level Web pages with a consistent look and feel. The system works with a standard Web browser without the addition of component plug-ins. Additional HTML meta-tags are…

With no standards governing their creation, a variety of formats are being used for World Wide Web homepages. Some are well organized, present their information clearly, and work with multiple browsers. Others, however, are slow to load, function poorly with some Web browsing software, and are so badly structured that they are very difficult to…