In this study, a popular search engine was used to find multicultural counseling Web sites. Over 100 sites were visited and categorized by type of content. Common problems in each category were identified and discussed, along with practical solutions. Recommendations were then made for future developers of multicultural counseling Web sites.…

Benchmarks online retailing transactions against critical factors that impact online retailing. Findings suggest several areas that e-retailers should target for improvement, including the speed of home page loading, ability to translate into multiple languages, capabilities of search engines, security policies display, payment options, minimum…

This paper summarizes a 10-month long research project conducted at the IBM T.J. Watson Research Center aimed at developing the design concept of a multi-institutional art and culture web site. The work followed a user-centered design (UCD) approach, where interaction with prototypes and feedback from potential users of the web site were sought…

This paper is an analysis of Intranets and Extranets at selected state libraries in the United States. The paper does not review World Wide Web sites designed for use by the general public; rather, it focuses on Web sites designed and delivered by the state library to a targeted audience, typically state government employees, state library…

This paper documents the authors' efforts at constructing, deploying, and analyzing Snapshot Surveys in a range of educational settings. The Snapshot Survey Service is an Internet-based technology that enables educators at the local, state, and even national level to survey, quickly and at low-cost, other educators on issues that are particularly…

Investigates Web site design factors and their impact from a theoretical perspective. Presents a two-factor model that can guide Web site design and evaluation. According to the model, there are two types of design factors: hygiene and motivator. Results showed that the two-factor model provides a means for Web-user interface studies. Provides…

Effective navigation is becoming more and more critical to the success of electronic commerce (E-commerce). It remains a challenge for educational technologists and Web designers to develop Web systems that can help customers find products or services without experiencing disorientation problems and cognitive overload. Many E-commerce Web sites…

The usability test team examined design problems that limit the ability of instructors at the Indiana University to use data entry forms on the School of Education Web site. The forms permit instructors to publish information about themselves and about courses they teach on the School of Education Web site. Faculty and graduate student instructors…

This paper presents a research project conducted by the Department of Information Science in cooperation with the Saarland Museum, the art museum of the Federal State of Saarland, Germany. The study had two aims. The first was to evaluate some methods of usability engineering for the Web, and the second was to evaluate the usability of the…

Findings from a study of users' multitasking searches on Web search engines include: multitasking searches are a noticeable user behavior; multitasking search sessions are longer than regular search sessions in terms of queries per session and duration; both Excite and AlltheWeb.com users search for about three topics per multitasking session and…

The purpose of this study was to examine the relationships between cultural differences and the design of personal Web pages. The research questions were: (1) What differences can be detected between how American and Chinese students employ symbol systems in their personal Web pages? (2) What differences can be detected between American and…

A review of college and university library home pages concluded that many higher education home pages are badly designed, difficult to navigate, and a poor reflection on the institution. The most common shortcoming was the tendency to create too many links or overly large graphics. An appendix lists points to consider when constructing a home…

Reviews currently available instructional systems design models and describes a new design model for Web-based knowledge management (KM) systems, based on a living-systems approach, and the mechanisms it contains for accommodating change and growth. Illustrates the application of the phases of the model in the development of a KM system with…

Examines differences between the formal features of commercial versus noncommercial Web sites, and the relationship between Web page complexity and amount of traffic a site receives. Findings indicate that, although most pages in this stage of the Web's development remain technologically simple and noninteractive, there are significant…

The purpose of this study was to assess usability of an academic library Web site and to better understand how faculty and students complete typical tasks using one. Despite their success in completing the tasks, participants experienced difficulties in knowing where to start and with the site's information architecture-in particular while…