A new idea is one that has more than two or three meetings. This is the multisession workshop. Effective training can be accomplished in this way. (MR)

Discusses procedures that a consultant can use in a workshop for cross-cultural training to facilitate the acquisition of global knowledge, broad-minded attitude, flexible communication skills, and adaptable behavior by international managers and technicians in multi-national corporations. (SED)

Research suggests that effective organizational change must be led by line personnel rather than by outside consultants. The Performance Management Program (PMP) implemented in two Bell Telephone companies is a line-led, self-help program in which managers participate in problem-solving activities within their own jobs. Marketing and sales…

Intended for use with supported employment job coaches and job developers as well as business and industry personnel, the training module is part of a kit designed to demonstrate how individuals with disabilities and older persons can be assimilated successfully into the labor force. This module explains the systematic process needed to…

Intended for use with business and industry personnel, the training module is part of a kit designed to demonstrate how individuals with disabilities and older persons can be assimilated successfully into the labor force. This module explains how a public relations program can facilitate the integration of persons with special needs into the…

Purpose: While the importance of measuring customer satisfaction levels is well established, less research exists on how organizations operationalize such knowledge. The purpose of this paper is to describe an action research (AR) case study resulting in a workshop model to operationalize the concept of value. The model facilitates organizational…