The author claims that excellence will return to the workplace when every organization, corporate and bureaucratic, and when academia and associations offer professional, technical, and skills training for their own members. Discusses the quest for professionalism, and why accountability should be considered an element of professionalism. (CT)

Considers some of the economic, sociological, technological, and psychological factors influencing the shape of work in America during the 1980s. Critical issues are pay, employee benefits, job security, alternative work schedules, occupational stress, economic participation, and democracy in the workplace. (CT)

To cope with the negative attitudes of workers and the public towards industry, industry should utilize a program that: (1) understands clearly worker beliefs and attitudes towards the work environment, (2) utilizes study results as a basis for an employee communications program, and (3) takes their message to the public. (BP)

Terminology in the training and human resources development field as used in various countries is defined and discussed, from "autonomous work groups" to "two-tier work structure." The author notes that the preferred term to indicate some kind of increased worker influence on organizational conduct seems to be "quality of…

Describes the PROBE Model which profiles worker behavior and reveals problems to be overcome. Discusses the six facets of behavior and the two categories of behavior and how they all work together. (CT)

Describes how data from an employee attitude survey were used by the city of Phoenix, Arizona, as part of its city organizational development effort, to generate over 400 organizational changes and to increase personnel development of over 200 management employees. Includes a summary of survey results identifying training needs. (MF)