Elaborating the relations amongst workers' learning, innovations and well-being is essential for achieving two important and dual goals in contemporary work life. The first is individuals' ongoing learning that underpins their employability and can respond to new challenges and emerging occupational and workplace requirements. The second comprises…

In addition to well-being, workplace learning has gained increasing interest in supporting employee and organizational development and success. Focusing on specific factors affecting workplace learning and well-being, this study examines the links between individual factors (basic psychological need satisfaction) and environmental factors…

Work in call centres is often presented as a form of unskilled labour characterized by routinization, technological surveillance and tight management control aimed at reaching intensive performance targets. Beyond delivering business objectives, this control and efficiency strategy is often held to produce counterproductive effects with regard to…