Many companies using Statistical Process Control (SPC) in their manufacturing processes have found that, despite the training difficulties presented by the technique, the rewards of successful SPC include increased productivity, quality, and market leadership. The Ford Motor Company has developed its SPC training with interactive video, which…

Discussion of videodisc instruction for education and training focuses on a seven-stage quality control model for use with large development projects. Topics discussed include development of instructional goals, videodisc design, development review, production review, programing review, revisions, and a final review and sign off. (eight…