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California (Los Angeles)

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Training 2000. Publication 1480.

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Internal Revenue Service (Dept. of Treasury), Washington, DC. – 1989

This document reports the results of an examination of the external and internal environments of the Internal Revenue Service (IRS) and the most promising technological tools and methods to create the training system capabilities the IRS will need in the future. Following an executive summary, chapter 1 describes how the document was developed.…

Descriptors: Artificial Intelligence, Computer Assisted Instruction, Cybernetics, Distance Education

Working Smart: The Los Angeles Workplace Literacy Project. Final Report.

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Los Angeles Unified School District, CA. Div. of Adult and Occupational Education. – 1990

The Working Smart workplace literacy project was sponsored by a public school district and several profit and nonprofit companies and conducted for the hotel and food industry in the Los Angeles area. Literacy instruction was merged with job requirements of the customer service job classifications. Videodisc courseware was developed, as were…

Descriptors: Adult Basic Education, Adult Literacy, Basic Skills, Communication Skills