Verbal and nonverbal cues in the working environment are examined in the hope of leading to better morale and productivity. Among topics covered are furniture arrangements, status symbols, letterheads, and conventions of address. Examples for corporations and institutions are provided. Methods of assessing the informal communications within an…

As the first volume in a set of programmed instructional materials to help college students improve their communication skills in preparation for the job market, this booklet presents an overview of communication skills and a section on active listening. Designed for students to use on their own, the format of the program is to present a situation…

Based on the National Communication Skills Modules taught at the TAFE (Technical and Further Education) level in Australia, this book is designed to enhance written and oral business communication skills. It covers interpersonal skills, teamwork, and presentation skills in six chapters on the following topics: workplace communication, writing…